Isabel Jimenez
Hopkinsville,KY
Summary
Driven and results-oriented Office Director with extensive experience in quality control, team leadership, and operational excellence. Adept at optimizing workflows, enhancing team performance, and achieving organizational goals. Recognized for implementing automation, enforcing policies, and maintaining a professional work environment while fostering team collaboration and accountability. Fluent in English and Spanish with a proven track record in training, staff development, and strategic planning.
Overview
5
5
years of professional experience
Work History
Office Director
The Outreach Team
04.2022 - 01.2025
- Directed a remote quality control office, managing a diverse team of callers and shift managers to achieve over 96% accuracy in voter registration QC and exceeding 2 million processed Voter Registration forms, with over half completed during a presidential election year
- Oversaw staffing, scheduling, and training, ensuring compliance with company policies and standards
- Spearheaded the implementation of automation scripts, enhancing efficiency in data handling, feedback sorting, and task management
- Conducted performance evaluations, mediating conflicts, and addressing underperformance to uphold team morale and productivity
- Managed payroll, personnel records, and onboarding processes to ensure operational consistency and compliance
- Collaborated with leadership to set strategic objectives, leading to successful project transitions and high retention rates
Human Resources Specialist
SJ Painting LLC
10.2022 - 12.2022
- Designed and implemented HR policies to support diversity, equity, and inclusion initiatives
- Enhanced employee retention through the development of recognition programs and engagement strategies
- Conducted recruitment, onboarding, and training processes to meet organizational staffing needs
- Protected sensitive HR data and streamlined remote work operations by integrating scalable technology solutions
- Provided individual HR support, addressing employee concerns and maintaining confidentiality
Sales Associate
Journeys Shoes
08.2019 - 03.2020
- Delivered exceptional customer service, fostering trust and loyalty through personalized product recommendations
- Achieved sales targets by cross-selling products and creating engaging displays to promote merchandise
- Trained new team members in sales protocols and cash handling to ensure smooth operations
Education
Bachelor of Business Administration (BBA) - Business Management
Austin Peay State University
Clarksville, TN08.2024
High School Diploma -
Rossview High School
Clarksville, TN05.2020
Skills
- Strategic Planning and Execution
- Leadership and Team Management
- Policy Development and Enforcement
- Quality Control and Data Analysis
- Process Automation and Optimization
- Training and Development
- Conflict Resolution and Mediation
- Professional Communication (Verbal and Written)
- Microsoft Office Suite and Google Workspace
- Analytical Thinking and Problem-Solving
Accomplishments
- Successfully led a remote team to achieve high performance metrics in quality control and voter registration.
- Implemented process improvements that significantly boosted office efficiency and data accuracy.
- Maintained low turnover rates by fostering a positive, policy-compliant work environment.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Resources Specialist
SJ Painting LLC
10.2022 - 12.2022
Office Director
The Outreach Team
04.2022 - 01.2025
Sales Associate
Journeys Shoes
08.2019 - 03.2020
High School Diploma -
Rossview High School
Bachelor of Business Administration (BBA) - Business Management
Austin Peay State University
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