Alice Lovella Andrews
Bodden Town
Summary
Dynamic professional with over 15 years of experience in government services, regulatory compliance, human resources, recruitment, and corporate restructuring. Expertise in managing complex caseloads while navigating intricate regulatory frameworks and cultivating strong client relationships. Proficient in assessing client needs and behavioral patterns to provide tailored support and effective interventions. A proven track record of delivering exceptional customer service, streamlining operations, and leading cross-functional teams in fast-paced, high-pressure environments underscores a commitment to excellence and results-driven performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Financial Assistance Officer
Cayman Islands Government
05.2023 - Current
- Manage caseload of 100+ clients, delivering tailored case management and financial counseling
- Interview and reassess clients to determine needs, eligibility, and adjust case plans
- Conduct outreach and home visits, intervening in crisis situations as needed
- Advocate for clients by coordinating with partner agencies and government services
- Maintain accurate case records, update databases, and prepare reports for decision-making
Senior Administrator
R&H Restructuring (Cayman) Ltd.
06.2021 - 05.2023
- Administered voluntary liquidations, restructurings, insolvency, and distressed engagements
- Ensured compliance with statutory filing deadlines, AML regulations, and due diligence standards
- Liaised with internal teams and high-net-worth clients to drive case progression
- Facilitated timely billing, receivables collection, and WIP monitoring
- Researched, coordinated, and advanced special projects for senior management
Talent Acquisition Coordinator
Dart Enterprises Ltd.
11.2016 - 08.2017
- Facilitated end-to-end recruitment for local and overseas drives
- Provided recruitment training and guidance to junior staff
- Supported implementation of new recruitment systems and careers site design
- Represented department in meetings, contributing ideas for process improvements
Immigration Officer II
Department of Immigration – Grand Cayman
10.2010 - 04.2013
- Enforced Cayman Islands Immigration Laws to ensure compliance and border security
- Screened passengers and interviewed individuals of interest, escalating to senior officers as required
- Assessed eligibility for entry and determined permitted stay for non-citizens
- Maintained detailed reports, records, and facilitated collaboration with agencies and airlines
- Supported enforcement and apprehension operations
Social Work Assistant
Department of Children & Family Services – Grand Cayman
01.2005 - 10.2010
- Advocated for clients by connecting them to welfare systems and services locally and overseas
- Interviewed clients, prepared court reports, and conducted office and home visits
- Conducted needs assessments for elderly and indigent clients for housing, medical, and financial assistance
- Contributed to improved processes, forms, and requirements to enhance departmental efficiency
- Supported departmental events, projects, and client-facing services
Education
Bachelor of Science in Business Administration - International Business, Magna Cum Laude
Johnson & Wales University
Miami, FL01.2019
Associate of Arts in Social Studies - undefined
University College of the Cayman Islands
01.2009
High School Diploma with Honors - undefined
John Gray High School
01.2003
Skills
- Customer service excellence
- Behavioral analysis
- Talent acquisition and onboarding
- Enforcement of regulations
- Operational efficiency enhancement
- Stakeholder Relations
- Report writing
- Personal financial advising
- Client case management
- Regulatory compliance documentation
- Candidate assessment skills
- Operational efficiency enhancement
- Crisis management
Certification
- Certified Anti-Money Laundering Specialist (CAMS) – In progress
- Certificate in Human Resource Management – Cayman Islands Society of HR Professionals, 2017
- AML Foundations Certificate – Cayman Islands, 2019
- Customer Service Training – Cayman Islands Government, 2013
- CPR Certified, 2025
Timeline
Financial Assistance Officer
Cayman Islands Government
05.2023 - Current
Senior Administrator
R&H Restructuring (Cayman) Ltd.
06.2021 - 05.2023
Talent Acquisition Coordinator
Dart Enterprises Ltd.
11.2016 - 08.2017
Immigration Officer II
Department of Immigration – Grand Cayman
10.2010 - 04.2013
Social Work Assistant
Department of Children & Family Services – Grand Cayman
01.2005 - 10.2010
Associate of Arts in Social Studies - undefined
University College of the Cayman Islands
High School Diploma with Honors - undefined
John Gray High School
Bachelor of Science in Business Administration - International Business, Magna Cum Laude
Johnson & Wales University
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