Summary
Overview
Work History
Skills
Timeline
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Aaron Caldwell

Lexington

Summary

Dynamic Shift Manager at Regal Cinemas with a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and conflict resolution, I foster a collaborative environment while effectively handling escalated customer issues. Committed to quality assurance and staff development, I empower teams to excel in a fast-paced setting.

Overview

2026
2026
years of professional experience

Work History

Shift Manager

Regal Cinemas
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

Shift Leader

Donatos

Team Leader

Regal Cinemas
06.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Assisted in recruitment to build team of top performers.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Quality assurance
  • Staff training and onboarding
  • Interpersonal skills
  • Inventory control
  • Staff development
  • Payment processing

Timeline

Team Leader

Regal Cinemas
06.2023 - Current

Shift Manager

Regal Cinemas

Shift Leader

Donatos

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Aaron Caldwell