I’ve been in the automotive industry for over 14 years. I have worked hard and earned my promotions. I’ve been promoted to assistant manager while working at Quikstop and was eventually promoted to manager at Take 5 Oil Change where I managed not just employees, but managed money, finances, sales, scheduling, and inventory. Worked as a tech for a while then became a service advisor where I communicated with my customers and managed staff.
Work History
Service Writer
2 Months
Victory Lane Quick Oil Change | 05.2026 - Current
Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
Documented service requests accurately to ensure efficient workflow management.
Assisted technicians by coordinating parts orders and maintaining inventory levels.
Communicated effectively with customers regarding service options and recommendations.
Customer Service Advisor
2 Years 5 Months
Valvoline Instant Oi Change | 11.2023 - 04.2026
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Assisted customers with product selection, ensuring satisfaction and loyalty.
Processed transactions accurately using point-of-sale systems to enhance operational efficiency.
Maintained clean and organized work areas, adhering to safety protocols and company standards.
Express Service Technician
7 Months
Zimmer Cdjr | 03.2023 - 10.2023
Performed routine maintenance and repairs on various vehicle systems.
Conducted diagnostic tests using advanced automotive tools and software.
Collaborated with service advisors to ensure accurate service recommendations.
Assisted in maintaining a clean and organized work environment for safety compliance.
Assistant Manager
5 Years 10 Months
Take 5 Oil Change | 05.2017 - 03.2023
Assisted in managing daily operations to ensure efficient service delivery.
Trained new staff on procedures and customer service standards.
Monitored inventory levels and coordinated restocking efforts.
Implemented process improvements to enhance workflow efficiency.
Assistant Manager
5 Years 1 Month
QuikStop Oilube | 04.2012 - 05.2017
Education
High School Diploma
Gallatin County High School | Warsaw, NY | 05.2010