Aaron Shelton
Lexington
Summary
Experienced and driven professional with a decade of customer service expertise across various industries, from trade to corporate. Acknowledged for multifaceted problem-solving skills, maintaining a professional demeanor, and demonstrating strong organizational abilities. Proven consistently as a valuable asset to previous employers, highly regarded for dependability, and skilled at cultivating compelling relationships through effective communication.
Overview
10
10
years of professional experience
Work History
Restoration Supervisor
Piper Restoration
02.2024 - 11.2024
- Secured new business opportunities by establishing strong relationships with insurance adjusters, vendors, and other industry professionals.
- Enhanced project efficiency by implementing effective restoration techniques based upon current industry standards and training team members.
Construction and Restoration Estimator
Piper Enterprises
03.2023 - 02.2024
- Enriched clientele experience by providing detailed breakdowns and accurate estimates spanning various project scopes.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
Project Manager
Tri-Cities Roofing
10.2022 - 02.2023
- Conducted preliminary home visits, providing exceptional customer service by proactively addressing concerns and cultivating relationships.
- Collaborated closely with the owner to strategically align projects, maximizing efforts contributing towards business growth.
- Expanded customer base through networking strategies and targeted prospecting.
Project Coordinator
The Robinette Company
09.2021 - 10.2022
- Supervise various projects from the design process through quality assurance by generating comprehensive production timelines and delegating assignments.
- Aid in brainstorming innovative manufacturing solutions to potentially be implemented into existing/new projects being undertaken by the company.
- Cultivated strong relationships with clientele through consistent, transparent communication to uphold ongoing business and generate trust.
Customer Service Representative
The Robinette Company
09.2020 - 09.2021
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaise internally between procurement, production, and sales team to ensure timely manufacture of product for optimal efficiency.
- Manage customer inventory and distribution based on uniquely constructed forecasts in order to meet monthly budget.
Wireless Account Manager
Cellular Sales
01.2020 - 08.2020
- Increased individual sales revenue by building relationships with customers and tailoring experiences to meet individual needs.
- Monitored customer buying trends, market conditions, as well as competitor promotions to adapt sales strategies and achieve monthly goals.
Sport Performance Intern
East Tennessee State University
08.2017 - 07.2018
- Assisted in developing personalized strength and conditioning programs for optimal athlete performance.
- Stayed up-to-date on current research trends in strength and conditioning, applying new techniques as appropriate for improved results.
- Evaluated athlete progress through regular testing and assessment, adjusting programs as needed for maximum results.
Server/Bartender
Chili's
04.2015 - 07.2019
- Demonstrated strong multitasking skills by managing bar guests as well as multiple tables without compromising service quality.
- Maintained knowledge of menu items, garnishes, ingredients, and preparation methods to assist guests with menu selection.
Education
Bachelor of Science - Exercise Science, Psychology
East Tennessee State University
Johnson City, TN05.2018
Skills
- Attentive
- Adaptive
- Professionalism
- Client Relations
- Effective Communicator
- Inventory Management
- Organizational Techniques
- Team Oriented
Timeline
Restoration Supervisor
Piper Restoration
02.2024 - 11.2024
Construction and Restoration Estimator
Piper Enterprises
03.2023 - 02.2024
Project Manager
Tri-Cities Roofing
10.2022 - 02.2023
Project Coordinator
The Robinette Company
09.2021 - 10.2022
Customer Service Representative
The Robinette Company
09.2020 - 09.2021
Wireless Account Manager
Cellular Sales
01.2020 - 08.2020
Sport Performance Intern
East Tennessee State University
08.2017 - 07.2018
Server/Bartender
Chili's
04.2015 - 07.2019
Bachelor of Science - Exercise Science, Psychology
East Tennessee State University
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