Abagail C Moss
Louisville
Summary
Dynamic Front Line Supervisor at UPS Freight with a passion in employee development and timely issue resolution. Well versed in operations management, ensuring safety and efficiency while fostering a collaborative environment. Recognized for managing costs by employing effective workflow skills. Seeking to use my critical thinking skills for the purpose of an operation.
Overview
5
5
years of professional experience
Work History
Front Line Supervisor
UPS Freight
09.2024 - Current
- Running nightly operations with 32 union employees under me, and ensuring their safety by enforcing safety procedures and methods.
- Maintaining staff in a way that allows building to be up in a timely manner, effectively decreasing total costs.
- Acted as a liaison between management and union, in order to ensure that employees concerns are handled properly, while maintaining the inbound operation.
- Being versatile in a high stress environment, while staying friendly and being knowledgeable.
Tug Operator
UPS Freight
06.2023 - 09.2024
- Provided on-the-job training to newly hired workers.
- Worked outside in all weather conditions.
- Ensured my cans got to planes in a timely manner, and effectively quick locating every position moved.
- Complied to all safety procedures and methods in order to maintain my safety and the safety of everyone around me during the operation.
Barista Shift Lead
Heine Brothers
07.2020 - 09.2024
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Bachelor of Science - Biological Anthropology, in Pursuit of A Masters.
University of Louisville
Louisville, KYSkills
- Employee Development
- Timely Issue Resolution
- Workflow management
- Operations
- Customer service
- Time management
Timeline
Front Line Supervisor
UPS Freight
09.2024 - Current
Tug Operator
UPS Freight
06.2023 - 09.2024
Barista Shift Lead
Heine Brothers
07.2020 - 09.2024
Bachelor of Science - Biological Anthropology, in Pursuit of A Masters.
University of Louisville
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