Abhishek Agarwal

Award-Winning Performance-I received the Gold Level Award in 2022 and 2023 for achieving the highest number of sales-qualified leads and volume. Since joining the Inside Sales team in 2022

• Expanded business through effective network development, identifying new, and prospective clients.
• Developed business pipeline using cold and warm techniques.
• Used SalesForce to handle current portfolio and prospective leads.
• Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Opened over 9% new accounts, exceeding goals 110%.
• Enhanced sales techniques and marketing plans to strengthen business development efforts.
• · Trained and mentored new Digital Business Consultants and Sales development candidates on pricing in Vendavo and navigating Salesforce and Chevron’s business processes.
• Tech Stack DRB Member and Implementation Lead: Collaborated with vendors to test sales tools such as Playbooks, Conquer, SalesLoft, and Groove

• Negotiated prices, terms of sales and service agreements.
• Trained new employees on customer service, money handling and organizing strategies.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Contributed to event marketing, sales and brand promotion.
• Recorded accurate and efficient records in customer database.
• Developed, maintained and utilized diverse client base.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Maintained current knowledge of evolving changes in marketplace.
• Attended monthly sales meetings and quarterly sales trainings.
• Informed customers of promotions to increase sales productivity and volume.

• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Managed past due collection accounts and collected over $350k .
• Negotiated to collect balance in full with over 38 large Industrial accounts.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue
• Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
• Assisted in implementing procedures and policies to facilitate timely payments which increased revenue by 14%.
• Responded to customer inquiries and provided detailed account information within 24 hours.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

• Filed reports and posted daily batches in system.
• Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
• Worked in paperless environment to accomplish assignments electronically.
• Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
• Audited and corrected billing and posting documents for accuracy.
• Closely analyzed and reviewed customer invoices and billing to apply payments in adherence to internal and SOX guidelines

• Created process maps and documentations for the Planning and Analysis department using Visio and mapping tools
• Worked on capturing financial model reports for Hyperion software
• Proposed new training plan for employees pertaining to financial software
• Categorized root cause for high number of reports using Process Improvement and Project Management initiatives
• Proposed an escalation matrix for Financial Planning and Analysis team for software downtimes and verify accurate reporting.
• Prepared and posted financial journal entries using technically relevant software.
• Implemented system for tracking payments on projects and contracts.

• Participated in development of operational workflows and user role setups.
• Assisted in creation of targeted presentation materials.
• Attended development meetings to take notes, create ongoing agendas and consolidate input and feedback.
• Worked cross-functionally to drive change and improve end-to-end processes.
• Proofed contracts for new acquisitions by Constellation / Exelon.
• Reconciliation of accounts receivable. Verified customer’s information for payment defaulting customers and transferred them for further investigation by credit partner
• Data reconciliation of billing and invoicing

• Designed a quality framework at an organization level
• Met with clients to define and meet quality targets per their needs
• Documentation of new processes and creating monitoring system to ensure adherence
• Drove quality culture throughout the organization by leading Six Sigma projects
• Trained new hires, team leaders, assistant managers on organizational qualitative metrics
• Designed quality workflow for inbound/ outbound customer experience points