ABIGAIL Davis
Georgetown
Summary
Highly Motivated Customer Service Professional with 8+ years of experience in Sales and Cashiering, delivering exceptional support in fast-paced environments. Adept at resolving customer issues, training staff, building relationships, and improving satisfaction rates. Skilled in Team engagement and conflict resolutions, committed to exceeding customer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Representative/Specialist(Supervisor)
Tortuga Rum Company LTD
03.2023 - Current
- Delivering prompt and friendly customer service, assisting with purchases and returns. Ensure shelves are stocked with wines and displays maintained to enhance customer experience. Train new employees on POS systems and cash handling procedures. Supervise my team with efficiency and consistent training.
- Increased sales by offering advice on purchases and promoting additional products.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
Food & Beverage Server/Cashier
Vantage Group Ltd (Haagen Daz)
11.2016 - 09.2019
- Handle customer inquiries daily via phone and face to face whilst processing transactions and orders on the POS and serving customer needs. Trained new team members on customer interaction, store protocol and management.
- Remained focused, calm and professional during peak rush hours.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
Front End Customer Service Associate
Fosters/Priced Right
10.2019 - 02.2023
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
Education
National Vocational Certificate of Jamaica (NVQ-J) - Caribbean Vocational Qualification (CVQ)
HEART Trust/NTB Boys Town VTC
01.2015
High school Diploma - undefined
St. Catherine High School
01.2014
Skills
- Leadership Qualities
- Strong work ethic
- Problem Solving
- Commitment to self-development
- Customer Relationship Management
- Motivated Seller
- Team Collaboration
- Ability to work Independently
- Great Telephone Etiquette
- Complaint handling
Certification
- Certificate of Achievement in Performance Plan
- Certificate of Completion in Customer Service Training
- Certificate of Training in Anti Money Laundering and Fraud
- CXC Passes
Projects/Achievements
POS System Upgrade Project
Supported the transition to a new POS system, training colleagues and ensuring a smooth rollout
Customer Satisfaction Initiative
Participated in a store-wide campaign to improve customer experience, increasing satisfaction scores by 80%.
Technical Skills
Proficient in the use of Microsoft Word, PowerPoint Publisher
Telephone Etiquette
POS Systems
Volunteer work
Handled transaction for a non-profit group during events, providing friendly customer service to patrons.
Lend a helping hand in various youth groups at my church ministry dedicating a few hours of work.
Timeline
Retail Sales Representative/Specialist(Supervisor)
Tortuga Rum Company LTD
03.2023 - Current
Front End Customer Service Associate
Fosters/Priced Right
10.2019 - 02.2023
Food & Beverage Server/Cashier
Vantage Group Ltd (Haagen Daz)
11.2016 - 09.2019
High school Diploma - undefined
St. Catherine High School
National Vocational Certificate of Jamaica (NVQ-J) - Caribbean Vocational Qualification (CVQ)
HEART Trust/NTB Boys Town VTC
Similar Profiles
Olisiea BlakeOlisiea Blake
Retail Sales Cashier/Money Transfer Agent at Tortuga Rum CompanyRetail Sales Cashier/Money Transfer Agent at Tortuga Rum Company
Heith Osbourn ChristianHeith Osbourn Christian
Messenger Clerk at Tortuga Rum Co.Messenger Clerk at Tortuga Rum Co.
Victoria KingVictoria King
Marketing Assistant at Tortuga Beach CompanyMarketing Assistant at Tortuga Beach Company
Dollette GoringDollette Goring
Supervisor at Guyana Revenue AuthoritySupervisor at Guyana Revenue Authority
Lexi WillekLexi Willek
Volunteer at MiniwondersVolunteer at Miniwonders