Abigail Onfroy
Grand Cayman
Summary
Dedicated professional with strong communication and interpersonal skills, eager to create and implement successful strategies to improve organizational efficiency. Skilled in handling multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Youth Empowerment Officer
Youth Services Unit
10.2023 - Current
- Prepare reports on youth organizations that receive Government funding
- Coordinate, design and develop press-release documents, social media posts and any other relevant material to inform the public of any events or current programming
- Coordinate and facilitate the Cayman Islands Youth Assembly by recruiting members, brainstorming topics to be discussed, and carrying out appropriate research to support the proposed topic
- Provide training to youth workers, volunteers and other individuals who provide services to youth
- Complete administrative tasks
- Coordinate and update information on the Youth Services Directory
- Build and create reports on budget allocation and program goals and outputs.
- Improve office efficiency by effectively managing internal communications and correspondence.
Intake & Assessment Officer
Department of Counselling Services
02.2021 - 10.2023
- Screen and interview individuals who present for services to determine the best method of intervention, and provide advice and/or strategies they can employ until their Therapy session
- Conduct in-depth mental health assessments, assessing risk of harm to self, social support and other factors to determine the most appropriate level of care
- Collect and analyze client data to build a case and present their reason for attending counselling, and the treatment method to be applied
- Provide immediate treatment intervention for vulnerable clients who are in crisis and are unable to see a Therapist immediately
- Attend Drug Court to observe court proceedings, complete intake if necessary, and assist Spanish speaking clients who are unable to understand or respond to information provided
- Complete administrative tasks such as replying to referrals made to the organization and provide clients with an appointment accordingly
- Supervise and provide onboard training to newly hired Counsellors, Therapists and Interns
- Manage Therapists’ caseload and monitor the amount of clients who are actively completing sessions
- Perform data entry by creating client notes and files in our Case Management System
- Build hard files with client information for the Therapist.
Corporate Assistant
Maples Group
09.2020 - 01.2021
- Prepare official liquidation documents for DocuSign signatures
- Edit and draft proposal documents and other documents for client’s approval of the liquidation process
- Utilize systems such as CORIS and Client Management System to search and verify company information
- Input company information into the Client Management System once liquidation has been complete
- Scan affidavits and other important documents to send to clients
- File and save documents in their respective folders.
Customer Service Representative
D&D’s Accessories-N-Things
06.2019 - 09.2020
- Completed remittances for customers transferring funds outside of the Cayman Islands
- Completed Anti-Money Laundering and Compliance courses to ensure customers were abiding by the AML and Compliance laws of the Cayman Islands
- Verified and ensured customers were compliant with AML procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
HCB Canada
09.2019 - 03.2020
- Answered incoming calls from individuals making donations to various American charities
- Verified their information over the phone and confirm the donation.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
SITEL
06.2018 - 01.2019
- Answered incoming calls from customers who have issues with their grocery orders
- Helped resolve order issues and issue refunds to customers where necessary.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Zippy Zoom
12.2017 - 08.2018
- Processed admission fee payment as parents and children entered the playground
- Administered the interaction between children on the playground to ensure they are playing safely with each other
- Completed daily cleaning tasks to ensure a sanitary environment in the playground
- Closed the cash till at the end of the day.
Receptionist/ Internship
Cayman Islands Health Services Authority
06.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Place patient files in their respective alphabetical place once their session with the doctor is complete
- Register patients when they arrive at their appointment
- Schedule primary and follow up appointments for patients at the doctor’s request
- Confirmed appointments, communicated with clients, and updated client records.
Mentoring Cayman – Trust Assistant
MUFG
04.2015 - 05.2015
- Shadowed a Trust Officer as a mentee to learn the tasks needed to be complete as a Trust Officer
- Organized the transaction records of clients to ensure they are active and up to date
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Entered sales and purchase information in spreadsheets to allow for easier organization of transactions.
Education
Bachelor of Arts - Psychology
Brock University
Ontario, Canada06.2021
High School Diploma -
Cayman Prep & High School
06.2016
High School Diploma -
St. Ignatius Catholic School
06.2014
Skills
- Bilingual
- New Hire Onboarding
- Training Facilitation
- Time Management
- Microsoft Office
- Listening Skills
- Problem Solving
- Customer Service
Certification
- Fundamentals of Supervision and Management - 2023
- Standard CPR First Aid - 2022
- Mental Health Counselling - 2022
- Mental Health First Aid - 2021
- Stewards of Children (End Child Sexual Abuse) - 2021
References Available
Upon Request
Timeline
Youth Empowerment Officer
Youth Services Unit
10.2023 - Current
Intake & Assessment Officer
Department of Counselling Services
02.2021 - 10.2023
Corporate Assistant
Maples Group
09.2020 - 01.2021
Customer Service Representative
HCB Canada
09.2019 - 03.2020
Customer Service Representative
D&D’s Accessories-N-Things
06.2019 - 09.2020
Customer Service Representative
SITEL
06.2018 - 01.2019
Customer Service Representative
Zippy Zoom
12.2017 - 08.2018
Receptionist/ Internship
Cayman Islands Health Services Authority
06.2017 - 08.2017
Mentoring Cayman – Trust Assistant
MUFG
04.2015 - 05.2015
Bachelor of Arts - Psychology
Brock University
High School Diploma -
Cayman Prep & High School
High School Diploma -
St. Ignatius Catholic School
- Fundamentals of Supervision and Management - 2023
- Standard CPR First Aid - 2022
- Mental Health Counselling - 2022
- Mental Health First Aid - 2021
- Stewards of Children (End Child Sexual Abuse) - 2021
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