ADAM BOWLING
6651 HIGHRIDGE AVE
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Teller
Heritage Bank
Fort Mitchell, KY
06.2025 - Current
- Processed customer transactions accurately and efficiently using Heritage Bank's banking software.
- Managed cash drawer, ensuring proper balancing and compliance with bank policies.
- Assisted customers with account inquiries, providing personalized service to enhance satisfaction.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Trained new tellers on operational procedures and customer service best practices.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Collaborated with other departments as needed, ensuring seamless coordination in support of bank-wide goals and objectives.
- Maintained strict confidentiality of bank records and client information.
- Counted, verified and handled bank deposits and armored car transactions.
Client Advocate
Citibank
Florence, KY
08.2024 - 05.2025
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.
- Maintained positive office environment using active listening and prompt problem solving.
- Aided clients with financial fees, fraud, and account security.
- Managed over 80 calls per day.
Sales Representative
Cellular Sales/Verizon Authorized Dealer
Newport, KY
04.2024 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Stayed up-to-date with industry trends to position company as market leader.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Exceeded sales targets through effective planning and goal setting.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Specialist
Verizon Wireless
Columbus, IN
07.2017 - 04.2024
- Led cross-functional teams to implement process improvements enhancing customer service efficiency.
- Developed training materials and conducted sessions for onboarding new staff, increasing retention rates.
- Analyzed customer feedback data to identify trends, driving strategic initiatives for product enhancements.
- Oversaw projected goals and quotas, ensuring alignment with corporate objectives and and store goals.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Sales Representative
AT&T Wireless
Columbus, IN
08.2014 - 04.2017
- Developed strong customer relationships through effective communication and service excellence.
- Trained new sales representatives on product knowledge and company policies.
- Implemented strategies to enhance customer satisfaction and retention rates.
- Analyzed market trends to identify opportunities for upselling products and services.
- Enhanced client satisfaction by addressing concerns promptly andproviding exceptional service.
- Conducted product demonstrations to educate customers on features,benefits, and competitive advantages.
Senior Sales Consultant
OfficeMax/Office Depot
Columbus, IN
07.2011 - 08.2014
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Analyzed market trends to identify opportunities for product positioning and pricing adjustments.
- Collaborated with cross-functional teams to optimize inventory management and improve product availability.
- Trained and mentored junior sales consultants, fostering a culture of continuous improvement and knowledge sharing.
- Established strong client relationships for increased customer loyalty and repeat business.
- Mentored junior sales consultants, providing guidance and support for career growth.
Education
High School Diploma -
Columbus East High School
Columbus, IN05-2014
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Customer relationship building
- Conflict resolution techniques
- Confidentiality and discretion
- Sales and Cross-selling
- Fraud detection
- Account management/Banking, Wireless
- Patience and empathy
- Inventory management background
Timeline
Teller
Heritage Bank
06.2025 - Current
Client Advocate
Citibank
08.2024 - 05.2025
Sales Representative
Cellular Sales/Verizon Authorized Dealer
04.2024 - 08.2024
Specialist
Verizon Wireless
07.2017 - 04.2024
Sales Representative
AT&T Wireless
08.2014 - 04.2017
Senior Sales Consultant
OfficeMax/Office Depot
07.2011 - 08.2014
High School Diploma -
Columbus East High School