Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Personal Information
Availabilitytostart
Timeline
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Adam Erraji

George Town

Summary

Talented in sales, hospitality, and customer service industry over six years of experience Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective customer service. Service-oriented with good multitasking, safety management and decision-making skills. I am highly organized person with the ability to meet tight deadlines. I have extensive knowledge of hospitality industry and I have developed excellent communication skills with customers and colleagues. Dynamic food & beverage experience. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Diamonds, Jewelry and watches Sales Associate

Kirk Freeport Bayshore Mall
, Cayman Islands
01.2023 - Current
  • Certified Retailer of The Watches Brands: ROLEX / PATEK PHILIPPE / CARTIER / BVLGARI / BREITLING / TAG HEUER / OMEGA
  • Certified Retailer of Diamonds & Jewelry: HEARTS ON FIRE / MIKIMOTO / DAVID YURMAN / ROBERTO COIN / CHOPARD
  • Welcoming customers, maintaining floor appearance directing customers to goods and operating cash registers
  • Interact with customers, offering assistance and provide recommendations according to customers needs and preferences

Front Office, Reception, Bellman

Palm Heights Boutique Hotel
, Cayman Islands
09.2021 - 01.2023
  • Welcoming guests on arrival, arrange and manage transfer during their stay
  • Assist guests during check-in, check-out, escort guests to their rooms
  • Guide guests through the facilities and provide them with information
  • Customer valet parking
  • Professional Licensed Driver of Luxurious Cars

Villa Butler

Bulgari Resort & Residences, by Marriott
, United Arab Emirates
01.2021
  • Company Overview: Dubai - United Arab Emirates
  • Anticipating Guests’ needs and ensure personalized service is provided
  • Providing Food and Beverage Services as required
  • Assisting with any plans or arrangements the guest intends to make during their stay
  • Ensuring that all requests from Guests are made possible and are followed up on
  • Ensuring repeat guests are met and greeted on a daily basis and profiles are updated
  • Ensuring long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
  • Assisting guests regarding hotel facilities in an informative and helpful way
  • Dubai - United Arab Emirates

Front Office Villa Assistant Butler

Bulgari Resort & Residences, by Marriott
, United Arab Emirates
04.2018
  • Company Overview: Dubai - United Arab Emirates
  • Provides stellar service to all team member and Guests
  • Coordinates pre-arrival arrangements as room assignment, room inspection, amenity setup … for VIP Guests
  • Support Villa butler operation as assigned
  • Assist butlers by refilling Amenities, picking up / delivering laundry and delivering on call items
  • Reports any lost found, incidents to the supervisor
  • Tracking stock Inventory
  • Dubai - United Arab Emirates

Education

Diplomat of personal Cabin Crew commercial Steward -

CFPNC group
Casablanca, Morocco
01.2016

Diplomat of Business accounting specialist -

CFP of Royale Army Forces
01.2014

Diplomat of infographics specialist -

CFP of Royale Army Forces
01.2014

High School Degree - Human sciences

01.2012

Skills

  • Proficient in Word
  • Proficient in PowerPoint
  • Proficient in Excel
  • Proficient in Opera
  • Proficient in Micros
  • Detail oriented
  • Commercial awareness
  • Accountancy
  • Flexible in working approach
  • Excellent Multi-tasker
  • Creative problem solving
  • Team player

Certification

  • 01/2017 - 04/2017, Training CSS (Certificate of safety and Security)
  • 07/2016 - 12/2016, Training as commercial agent of exploitation under the national office of Airports ONDA M5.
  • 2014-2016, Diplomat of personal Cabin Crew commercial Steward by « CFPNC » group, Casablanca - Morocco.
  • 07/2014 - 10/2014, Training in accounting of enterprises under the industrial company « PROMAGHREB ».
  • 06/2013 - 09/2013, Training in infographie under « MEGAPIXEL » company.
  • 2012 - 2014, Diplomat of Business accounting specialist by CFP of Royale Army Forces: ANFA3.
  • 2012 - 2014, Diplomat of infographics specialist by CFP of Royale Army Forces: ANFA3.
  • 2012, High School Degree in Human sciences

Languages

  • English, Fluent
  • French, Fluent
  • Arabic, Fluent

Hobbies and Interests

  • Free diving
  • Fishing
  • Travelling
  • Spear fishing
  • World cinema
  • Exploring world cuisine
  • Fashion

Personal Information

  • Date of Birth: 01/04/91
  • Nationality: Moroccan

Availabilitytostart

Immediately

Timeline

Diamonds, Jewelry and watches Sales Associate

Kirk Freeport Bayshore Mall
01.2023 - Current

Front Office, Reception, Bellman

Palm Heights Boutique Hotel
09.2021 - 01.2023

Villa Butler

Bulgari Resort & Residences, by Marriott
01.2021

Front Office Villa Assistant Butler

Bulgari Resort & Residences, by Marriott
04.2018

Diplomat of personal Cabin Crew commercial Steward -

CFPNC group

Diplomat of Business accounting specialist -

CFP of Royale Army Forces

Diplomat of infographics specialist -

CFP of Royale Army Forces

High School Degree - Human sciences

Adam Erraji