Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
•Conduct performance appraisals for team members.
•Hold sales personnel accountable for the daily activity necessary to meet agreed upon sales production, gross profit, and net income targets.
•Hold individuals accountable for scheduling and attendance – ensure that any issues with either are immediately addressed.
•Coordinate the allocation of human resources on the team – re-distribute personnel to account teams with higher volume as appropriate.
•Assist sales personnel with organizational skills, account strategies and administrative responsibilities to ensure that production targets are met and that a high level of customer service is maintained.
•Ensure that sales personnel carry out their responsibilities while maintaining the highest level of integrity, while conforming to the Company’s values.
•Assist sales personnel with pricing for new business opportunities. Communicate with customers as appropriate (addressing problem issues, etc.).
•Traveling with sales personnel on occasion to meet with prospects.
•Ensure team is following all Sales policies and procedures and addressing Sales Quality violations if they occur.
•Monitor sales reports, take appropriate action and communicate trends and market conditions to senior management.
•Become actively involved in sales orientation and sales training programs. Act as a resource to sales personnel in pricing for new business opportunities.
•Troubleshoots problems regarding services provided.
•Answer questions from sales personnel and handles complaints.
•Performs other job-related duties and responsibilities as may be assigned from time to time.
•Become actively involved in the employees recruiting process.
Finished Top 100 of Sales Executives within the company in 2019, generating over $1,000,000 in net profits for the company.