Adam L. White
George Town
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Retail Operations Manager
Jacques Scott Group
George Town, Grand Cayman
01.2021 - Current
- Managed staff training and performance monitoring to promote high levels of productivity.
- Orchestrated rollout of policies and procedures, effectively contributing to management team.
- Maximized productivity for team of [Number] employees by prioritizing and delegating tasks, conducting performance reviews and addressing [Timeframe] store goals.
- Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows.
- Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
- Assisted human resources through prescreening and interviewing of potential employees.
- Used [Software] to keep accurate records on inventory levels, which improved stock accuracy and helped prevent loss.
- Facilitated [Timeframe] inventory control counts, resulting in [Amount]% improvement in operations and better understanding of supply and demand.
- Managed daily production and verified proper packaging and correct, timely deliveries.
- Set sales targets and implemented action plans for achieving set objectives.
- Commended by management for exceeding location revenue goals for [Number] consecutive [Timeframe].
Sales Respresentative
Jacques Scott Group
George Town , Grand Cayman
06.2018 - 01.2021
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created successful strategies to develop and expand customer sales.
- Monitored customer order process and addressed customer issues.
- Used CRM database to track referral and appointment data.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Improved overall customer purchasing experiences to promote steady revenue.
- Adhered to company initiatives and achieved established goals.
- Demonstrated product features to align with customer needs.
Wine Specialist
Premier Wines and Spirits
George Town , Grand Cayman
10.2015 - 04.2017
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Created ultimate wine experience by advising guests on wine choices and serving with accuracy and flair.
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
- Supervised direct beverage orders, checking items for correct quantity, brand and size, returning broken or leaking bottles for credit immediately.
- Reviewed wine list regularly in line with current trends, list appeals to diverse customer base.
- Sorted beverages upon receipt, storing wines on shelves on sides to keep corks moist and refrigerating white and sparkling wines.
- Directed day-to-day operations of bar and wine programs, minimizing cost wherever possible without compromising quality.
- Demonstrated comprehensive knowledge of international wines, characters and vintage merits along with detailed knowledge of house wines.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Education
Bachelor of Laws -
De Montfort University
Leicester06.2005
Skills
- Sales Promotion
- Staff Development
- Training Management
- Finance and Accounting Oversight
- Operations Oversight
- Quality Assurance
- Business Leadership
- Customer Service Management
- Store Design
- Revenue Forecasting
- Process Improvements
Timeline
Retail Operations Manager
Jacques Scott Group
01.2021 - Current
Sales Respresentative
Jacques Scott Group
06.2018 - 01.2021
Wine Specialist
Premier Wines and Spirits
10.2015 - 04.2017
Bachelor of Laws -
De Montfort University
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