Addison Benken
Highland Heights
Summary
Dedicated Barista Shift Lead with expertise in cash handling and customer service. Proven ability to foster team collaboration and resolve conflicts effectively.
Overview
1
1
year of professional experience
Work History
Barista Shift Lead
Biggby
Florence
12.2024 - 01.2026
- Oversaw daily operations and staff during busy shifts.
- Maintained cleanliness and organization of the coffee preparation area.
- Assisted customers with menu selections and provided recommendations.
- Prepared high-quality beverages following established recipes and standards.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Resolved customer complaints or referred them to a manager as needed.
- Fostered a team-oriented environment, encouraging collaboration and effective communication.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
Education
High School Diploma -
Larry A. Ryle High School
01-2025
Skills
- Cash handling
- Customer service
- Staff training
- Team collaboration
- Conflict resolution
- Time management
- Sales support
- Organization
- Dependable and responsible
- Multitasking Abilities
- Communication
Affiliations
volunteer at a local church to teach Sunday school to the younger children
Timeline
Barista Shift Lead
Biggby
12.2024 - 01.2026
High School Diploma -
Larry A. Ryle High School