Results-driven professional with strong communication and problem-solving skills. Experienced in monitoring safety protocols and delivering exceptional customer service, ensuring positive experiences for guests while maintaining a safe environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Lifeguard
Kentuckiana Pool Management
Louisville
05.2022 - Current
Supervised lifeguard team to ensure compliance with safety protocols.
Monitored pool activities to maintain safe swimming conditions.
Enforced facility rules and regulations to promote guest safety.
Assisted in scheduling shifts for lifeguard personnel effectively.
Responded promptly to emergency situations, providing first aid when needed.
Maintained cleanliness and organization of pool area and equipment.
Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
Trained new hires on safety protocols, procedures, and customer service standards.
Restaurant Hostess
Chicken Salad Chick
Louisville
11.2020 - 06.2021
Greeted guests warmly and ensured a positive first impression.
Monitored dining area for cleanliness and prompt service delivery.
Collaborated with kitchen staff to streamline meal service flow.
Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Stayed attentive to server availability and table turnover to quickly seat guests.
Education
Some College (No Degree) - Social Work
Miami University
Oxford, OH
Skills
Team leadership
Emergency response
First aid certification
Customer service
Conflict resolution
Affiliations
Competed on swim teams from ages 6 until present
Worked with Best Buddies of Louisville for 3 years