Addison Orndorff
Burlington
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, experienced as a Lounge Agent at Escape Lounge. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Adept at upselling premium services, contributing to increased revenue while maintaining a clean and organized environment.
Overview
5
5
years of professional experience
Work History
Lounge Agent
Escape Lounge
Hebron, KY
12.2025 - Current
- Greeted and assisted guests, ensuring a welcoming atmosphere in lounge environment.
- Managed guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Coordinated lounge operations, maintaining cleanliness and organization throughout the area.
- Monitored inventory levels, facilitating timely restocking of supplies as needed.
- Collaborated with team members to streamline processes and improve service efficiency.
- Trained new staff on operational procedures and customer service best practices.
- Collaborated with team members to maintain a clean, organized, and welcoming lounge environment.
- Implemented strategies to increase lounge revenue through upselling premium services and amenities.
- Assisted travelers with special requests, ensuring a comfortable and enjoyable experience during their stay.
Crew Member
Wendy's
Lawrenceburg, IN
03.2021 - 11.2025
- Provided excellent customer service by accurately taking orders and addressing inquiries.
- Operated kitchen equipment efficiently while adhering to food safety standards.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Prepared menu items according to company recipes and specifications.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored inventory levels and communicated supply needs to management.
- Trained new crew members on operational procedures and customer service techniques.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Food Service Supervisor
Kings Island
Mason, OH
02.2023 - 06.2025
Facilities Supervisor
Perfect North Slopes
01.2021 - 03.2024
- Supervised daily operations to ensure facility maintenance and safety standards were met.
- Coordinated scheduling for staff and equipment to optimize workflow efficiency.
- Led training sessions for new employees on safety protocols and operational procedures.
- Collaborated with cross-functional teams to support company-wide initiatives and improve overall productivity.
- Contributed to the overall success of the organization by fostering a positive work environment and promoting teamwork among staff members.
Preschool Teacher
The Children's Place
Hebron, KY
07.2023 - 11.2023
- Developed and implemented engaging lesson plans to foster early childhood learning.
- Created a safe, nurturing environment promoting social and emotional development among children.
- Observed and assessed children's progress, adjusting activities to meet individual needs.
- Collaborated with parents to support children's educational journeys and address concerns.
- Organized age-appropriate activities that stimulate creativity and cognitive skills in young learners.
- Maintained classroom organization and cleanliness, ensuring compliance with health standards.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
Associate's Degree - Elementary Education
Ivy Tech Community College of Indiana
Lawrenceburg, IN12.2024
High School Diploma -
East Central High School
St. Leon, IN06.2022
Skills
- Strong work ethic
- Exceptional communication
- Food safety awareness
- Stress tolerance
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Cash handling
- Phone and email etiquette
Timeline
Lounge Agent
Escape Lounge
12.2025 - Current
Preschool Teacher
The Children's Place
07.2023 - 11.2023
Food Service Supervisor
Kings Island
02.2023 - 06.2025
Crew Member
Wendy's
03.2021 - 11.2025
Facilities Supervisor
Perfect North Slopes
01.2021 - 03.2024
Associate's Degree - Elementary Education
Ivy Tech Community College of Indiana
High School Diploma -
East Central High School