Adonis Lavitoria
George Town
Summary
Hardworking Food and Beverage Attendant well-versed in preparing food and service areas, taking customer orders and operating POS systems to ring up purchases. Comfortable working in fast-paced, thriving food establishments.
Overview
8
8
years of professional experience
Work History
General Helper
PANE E VINO LTD T/A MARIO’S RESTAURANT AND LOUNGE
09.2023 - Current
- Moving materials to proper locations, Notifying personnel of shipment arrivals, Helping and assisting skilled worker by performing tasks such as holding materials or tools, Cleaning work areas and equipment
CLEANER
GPR CLEANING LTD T/A GPR CLEANING SERVICE
07.2022 - Current
- Dusting, sweeping, vacuuming and mopping surfaces in their work area including livin/working areas, bathrooms, kitchens and supply closets, Refilling and restocking cleaning supplies and toiletries (hand wash, toilet paper, paper towels), Maintaining cleaning products and ordering new supplies when necessary, Taking out the garbage, Carrying out minor maintenance tasks such as replacing displaced toilet sear, unclogging sinks, Conducting monthly disinfection and deep cleaning, Clean, stock and supply designated facility areas, Carry out deep cleaning and detailed cleaning tasks, Notify management of deficiencies or repairs required, Stock and maintain supply rooms
FOOD AND BEVERAGE ATTENDANT
Shangrila's Mactan Resort and Spa
07.2019 - 02.2021
- Provided exceptional service that reflected restaurant standards and core values, Assembled and served meals according to specific guest requirements, Welcomed and thanked guests to demonstrate appreciation for patronage, Maintained dining and food service areas to maximize safety and cleanliness, Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank, Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members, Set tables for upcoming meals by following food service guidelines, Collaborated with kitchen team to bus and set tables, prep food and stock salad bar, Created food displays according to established standards and replaced dated products with fresh, Maintained presence throughout meals to assist guests with additional food and beverage requests, Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking, Greeted guests with friendliness and professionalism, Worked in close collaboration with team members to ensure customers received high-quality service
ROOM ATTENDANT
Jpark Island Waterpark & Resort
09.2018 - 03.2019
- Interacted pleasantly with clients and guests when performing daily duties, Welcomed guests, provided answers to questions, and anticipated guests' service needs, Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas, Responded quickly to guest inquiries and delivered linens and personal care items upon request, Organized supplies for use based on expected customer needs, Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators, Managed client laundry with proper care and attention to needs of different linens and articles of clothing, Locked guest rooms after performing housekeeping services and maintained complete security, Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash, Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions, Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests
SALES PERSONNEL
Waltermart
04.2017 - 07.2017
- Monitored customer order process and addressed customer issues, Fostered relationships with customers to expand customer base and retain business, Identified customer needs to deliver relevant product solutions and promotions and meet target budgets, Improved overall customer purchasing experiences to promote steady revenue
CUSTOMER AND TECHNICAL SUPPORT REPRESENTATIVE
Panasiatic Solution Inc
05.2016 - 07.2016
- Upheld high standards of customer services by responding to inquiries, needs and problems, Documented customer correspondence in CRM to track requests, problems and solutions, Analyzed customer complaints and service trends to identify and correct systematic issues, Informed customers about billing procedures, processed payments and provided payment option setup assistance, Maximized customer satisfaction by handling customer email and telephone interactions, Delivered fast, friendly and knowledgeable service for routine questions and service complaints, Responded quickly to customer inquiries, needs and problems
Education
Bachelor of Science & Marine Transportation -
John B. Lacson Colleges Foundation
01.2016
Skills
- Meal prep
- Inventory
- Menu development
- Table bussing
- Menu inquiries
- Dining room organization
- Guest service
- Customer seating
- Table setting arrangement
- Table setup
- Food running
- People skills
- Microsoft Office
References
- Leecarl Liwanag, +1 345 546 8934, leecarlliwanag@gmail.com, Sever at Thai House Restaurant
- Yajay Rodrigues, +1 345 526 7441, Yajai.rodrigues@gmail.com, Owner of Thai House Restaurant and GPR Cleaning Services
- Tirawat Wariwong, +1 345 939 7813, Tirawat.war@gmail.com, Head Chef at Thai House Restaurant
Timeline
General Helper
PANE E VINO LTD T/A MARIO’S RESTAURANT AND LOUNGE
09.2023 - Current
CLEANER
GPR CLEANING LTD T/A GPR CLEANING SERVICE
07.2022 - Current
FOOD AND BEVERAGE ATTENDANT
Shangrila's Mactan Resort and Spa
07.2019 - 02.2021
ROOM ATTENDANT
Jpark Island Waterpark & Resort
09.2018 - 03.2019
SALES PERSONNEL
Waltermart
04.2017 - 07.2017
CUSTOMER AND TECHNICAL SUPPORT REPRESENTATIVE
Panasiatic Solution Inc
05.2016 - 07.2016
Bachelor of Science & Marine Transportation -
John B. Lacson Colleges Foundation