Adrian Turner
209 Old Todds Rd 10104
Summary
Detail-oriented individual with a strong background in client relationship building and insurance verification. Known for enhancing service delivery and patient satisfaction through effective communication and problem-solving abilities.
Overview
22
22
years of professional experience
Work History
PSC Rep-Scheduler Remote
Conifer Health Solutions
10.2019 - Current
- Facilitated patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Managed insurance verification and pre-authorization requests to streamline patient access services.
- Coordinated effectively with clinical staff to resolve patient inquiries and improve service delivery.
- Trained new team members on systems and protocols, enhancing overall departmental efficiency.
- Coordinated insurance verification procedures, resolving discrepancies to streamline patient access.
- Enhanced patient experience by effectively addressing inquiries and providing timely assistance regarding services.
- Trained new staff on operational protocols, improving team efficiency and service delivery standards.
- Managed patient registration processes, ensuring accurate data entry and compliance with health regulations.
Patient Scheduler
Saint Joseph Hospital
08.2004 - 12.2011
- Scheduled outpatient radiology and surgical procedure appointments efficiently using electronic health record systems.
- Coordinated with medical staff to optimize patient flow and reduce wait times.
- Managed appointment cancellations and rescheduling to maintain clinic operations.
- Maintained accurate patient records and documentation for compliance purposes.
- Provided exceptional customer service.
Front Desk Coordinator
Saint Joseph Sleep Center
08.2004 - 09.2006
- Primary point of contact; welcoming patients ensuring a positive experience
- Managing patient scheduling via phone as well as written requests, optimizing appointment flow.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record systems for efficient information retrieval.
- Coordinated front desk operations, ensuring seamless check-in and check-out processes for patients.
Education
High School Diploma -
Henry Clay High School
Lexington, KYSkills
- Excellent Customer support skills
- Goal-oriented mindset
- Exceptional Customer relations skills
- Data entry proficiency
- Great multi tasker
- Client services
- Staff training
- Records management
- Client relationship building
Timeline
PSC Rep-Scheduler Remote
Conifer Health Solutions
10.2019 - Current
Patient Scheduler
Saint Joseph Hospital
08.2004 - 12.2011
Front Desk Coordinator
Saint Joseph Sleep Center
08.2004 - 09.2006
High School Diploma -
Henry Clay High School