Adrianna Whitaker
Hazard
Summary
Dynamic professional with extensive experience at PBT Bancorp, excelling in records management and customer service. Proven ability to enhance operational efficiency through process improvements and meticulous attention to detail. Strong teamwork and problem-solving skills, consistently delivering exceptional support and fostering positive client relationships. Committed to achieving high standards in all tasks.
Overview
19
19
years of professional experience
Work History
Insurance Clerk
PBT Bancorp
06.2025 - Current
- Processed insurance claims efficiently, ensuring adherence to company policies and procedures.
- Maintained accurate records in insurance databases, enhancing data integrity and accessibility.
- Assisted customers with inquiries, providing support and information on policy details and claims status.
- Streamlined filing systems for insurance documents, improving retrieval times and organization.
- Supported the development of process improvements, leading to enhanced operational efficiency and customer satisfaction.
- Responded to inquiries from callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
File Room Clerk
PBT Bancorp
05.2018 - 06.2025
- Organized and maintained file room inventory for efficient document retrieval.
- Processed incoming documents, ensuring accurate categorization and filing.
- Assisted in digitizing records to enhance access and reduce physical storage needs.
- Collaborated with team members to streamline filing procedures for improved efficiency.
- Trained new staff on filing systems and best practices for document management.
- Resolved discrepancies in files through meticulous review and cross-checking against databases.
- Minimized errors in filing systems, thoroughly reviewing all documentation for accuracy prior to storage.
- Sorted documents and papers alphabetically and according to content, dates and significance.
- Boosted overall operational effectiveness by continuously seeking opportunities for process improvement within the file room.
- Performed general office duties such as typing, operating office machines and sorting mail.
- Reduced misplaced files by conducting regular audits and maintaining strict organizational standards.
- Fostered positive relationships with internal departments and external vendors involved in recordkeeping processes.
- Streamlined file room operations for increased productivity with precise categorization of documents.
- Operated scanners to convert forms, receipts and reports into electronic format.
- Developed an effective archiving process for obsolete records, maximizing available storage space.
- Optimized workspace organization, utilizing efficient labeling methods and storage solutions.
Teller
PBT Bancorp
05.2012 - 11.2018
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer, ensuring balance at end of shift.
- Educated customers on bank products and services to enhance satisfaction.
- Collaborated with team members to improve service delivery efficiency.
- Managed daily cash flow, minimizing discrepancies through careful oversight.
- Identified opportunities for operational improvements within teller processes.
- Trained new tellers on procedures and customer service best practices.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Receptionist
PBT Bancorp
11.2017 - 05.2018
- Greeted and assisted clients, ensuring a welcoming environment.
- Managed multi-line phone systems, routing calls to appropriate departments.
- Scheduled appointments and maintained calendar for executive staff.
- Handled confidential information with discretion and professionalism.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Assistant Manager
Maurices
05.2007 - 10.2011
- Assisted in daily operations, ensuring smooth store functionality and customer satisfaction.
- Trained new team members on company policies and procedures, enhancing onboarding experience.
- Managed inventory levels, conducting regular audits to ensure product availability and accuracy.
- Collaborated with marketing team to implement promotional strategies, increasing foot traffic and sales.
- Developed staff schedules based on peak hours, improving operational efficiency and employee morale.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Perry County Central
Hazard, KYSkills
- Office administration
- Insurance verification
- Document review
- Records management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Verbal and written communication
Timeline
Insurance Clerk
PBT Bancorp
06.2025 - Current
File Room Clerk
PBT Bancorp
05.2018 - 06.2025
Receptionist
PBT Bancorp
11.2017 - 05.2018
Teller
PBT Bancorp
05.2012 - 11.2018
Assistant Manager
Maurices
05.2007 - 10.2011
High School Diploma -
Perry County Central