Adrianne Martin
Louisville
Summary
My objective is to obtain a position utilizing my computer skills and gain more on-the-job experience in the administrative and management fields. I want to work using real-world business tactics and strategies, also coupled with the opportunity to further my career goals in management. Motivated professional with top-notch customer relations skills and understanding of successful merchandising.
Overview
22
22
years of professional experience
Work History
Pharmacy Technician/Escalations Specialist, Compliance
Chewy Pharmacy
Louisville
10.2022 - Current
- Handling inbound and outbound calls for customers and Veterinarian clinics with pharmaceutical questions on orders and troubleshooting issues hindering order processes.
- As a pharmacy technician, we work closely with the pharmacist to reach our goal, to provide great customer service, with a human touch.
- Help customers place orders, set-up and discontinue autoships, update pet information, shipping addresses, veterinary information.
- Account maintenance with reducing and/or canceling Rx orders.
- Replacement orders, refunds and promotions within the company guidelines.
- Collaborated with healthcare professionals to resolve prescription-related issues.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Managed medication orders and ensured accurate prescription processing.
- Facilitated communication between pharmacy team and external healthcare providers.
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to increase customer satisfaction levels.
- Maintained accurate records of customer interactions and feedback.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Customer Service Dispatcher
DHL at Henkel
Louisville
06.2021 - 10.2022
- Handled inbound and outbound phone calls.
- Emailed FedEx, DHL, UPS, Eagle, Southeastern, other major trucking companies for scheduled pick-ups and deliveries, per management specifications.
- Checked in truck drivers and assigned the driver's with their daily pickups and drop off.
- Completed excel spreadsheets with each contact made with driver's assigned time lines.
- Kept inventory spreadsheet of supplies and faxes/scanning documents for necessary contacts.
Department of Transportation Driver
Transit Authority of River City (TARC)
Louisville
05.2011 - 02.2020
- Public transportation via bus on fixed routes throughout the city while adhering to scheduled times.
- Customer service and remaining professional under high stressed environment are essential for safety.
- Received training in assisting special needs customers, fare intake, verbal directions for detours as needed.
School Bus Driver
Jefferson County Public Schools
Louisville
07.2010 - 03.2011
- Responsibilities were but not limited to the safe transport of students from home to school in a timely and professional manner.
- Kept accurate records and ledgers of my students in my care, with clear open lines of communication with parents/guardians.
Customer Service/Tech Support/Sales
Insight Communications
Louisville
01.2007 - 02.2010
- Customer Care by phone, setting up work orders, adding and validating services, billing, payments, sales.
- Troubleshooting equipment.
- Helping management in the leadership role, when needed, for escalated customer issues.
W3-International Shipper for Infocus Account
UPS-Supply Chain Solutions
Louisville
06.2004 - 01.2007
- Working in various programs, including troubleshooting shipping issues, verifying customs information.
- Shipping LTL’s and working with the customer on special projects for inventory.
- Assisting the leads with any monitoring of drivers or staff in the area.
- Working independently with no major supervising.
- While using basic knowledge and understanding of company policies.
- Processed returned materials under RMA receipts assigned via customer.
- Sorting material by researching the item and separating according to finding.
- Processed phones and prepared phones for processing.
Education
Business Management - Business Organization & Management, Business Economics and Theory
Sullivan University
Louisville, KY12.2005
Business Computer Specialist Certificate - Microsoft Office, Computer Operation Systems, Business Composition, Document Preparation, Methods of Integration, Typing, Public Speaking, Business Ethics, Dresses for Success, Psychology, Medical Coding, Medical Terminology, Medical Billing and Early Childhood Development
Decker College
Louisville, KY03.2005
Associate of Arts - Cosmetology
Hair Design School
Louisville, KY10.2000
Basic Education/H.S. Diploma -
Wallace Community College
Dothan, AL09.1997
Skills
- Management
- Customer service
- Order processing
- Healthcare collaboration
- Inventory control
- Prescription verification
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Conflict resolution
- Process improvement
- Team collaboration
- Quality assurance and control
- Receiving incoming supplies
- Billing support
- Order verification
- Patient confidentiality
- Problem-solving skills
- Verifying orders
- Answering customer questions
- Patient education and counseling
- Problem Solving
- Communication
Personal Information
Title: Pharmacy Technician
Timeline
Pharmacy Technician/Escalations Specialist, Compliance
Chewy Pharmacy
10.2022 - Current
Customer Service Dispatcher
DHL at Henkel
06.2021 - 10.2022
Department of Transportation Driver
Transit Authority of River City (TARC)
05.2011 - 02.2020
School Bus Driver
Jefferson County Public Schools
07.2010 - 03.2011
Customer Service/Tech Support/Sales
Insight Communications
01.2007 - 02.2010
W3-International Shipper for Infocus Account
UPS-Supply Chain Solutions
06.2004 - 01.2007
Business Management - Business Organization & Management, Business Economics and Theory
Sullivan University
Business Computer Specialist Certificate - Microsoft Office, Computer Operation Systems, Business Composition, Document Preparation, Methods of Integration, Typing, Public Speaking, Business Ethics, Dresses for Success, Psychology, Medical Coding, Medical Terminology, Medical Billing and Early Childhood Development
Decker College
Associate of Arts - Cosmetology
Hair Design School
Basic Education/H.S. Diploma -
Wallace Community College