MS Word
Adrienne Greiner-Statham
Georgetown
Summary
Accomplished Business Analyst and Senior Supervisor at Conduent Business Services, LLC, with a proven track record in business process improvement and team collaboration. Expert in data analysis and fostering employee growth, significantly enhancing operational efficiency and exceeding performance goals. Skilled in aligning business requirements with customer needs, ensuring project success and stakeholder satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Analyst
Conduent Business Services, LLC
03.2024 - 02.2025
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Increased resource efficiency by analyzing detailed business requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Senior Supervisor
Conduent Business Services, LLC
03.2005 - 02.2024
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Provided interpretation and guidance on procedural questions.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Mentored junior team members for accelerated professional growth and skill development.
- Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
- Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
- Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
- Led the successful implementation of new software systems, minimizing disruptions during transition periods while maximizing benefits realized postimplementation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Wildlife Management
Eastern Kentucky University
Richmond, KYNo Degree - Biology
Alice Lloyd College
Hindman, KYHigh School Diploma -
Mason County High School
Maysville, KYSkills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- User acceptance testing
- Business process improvement
- Data mapping
- Test case scenarios
- Process optimization
- Customer needs assessment
- Business requirements
Certification
Lean Six Sigma Green Belt
Software
MS Excel
MS PowerPoint
MS SQL Query Analyzer
MS Teams
MS Outlook
Timeline
Business Analyst
Conduent Business Services, LLC
03.2024 - 02.2025
Senior Supervisor
Conduent Business Services, LLC
03.2005 - 02.2024
No Degree - Wildlife Management
Eastern Kentucky University
No Degree - Biology
Alice Lloyd College
High School Diploma -
Mason County High School
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