Agnes Embry (SISSY)
Louisville
Summary
Skilled customer service leader with extensive experience in team collaboration and achieving results. Strong focus on problem-solving, conflict resolution, and enhancing customer satisfaction. Reliable and adaptable in fast-paced environments, with knack for identifying and implementing process improvements. Proven ability to inspire and guide teams towards meeting and exceeding goals.
Healthcare professional prepared to excel in therapeutic settings with extensive experience supporting patient rehabilitation. Recognized for collaborative efforts and achieving positive outcomes in patient care. Known for reliability and adaptability in meeting changing needs, with strong skills in patient interaction and therapy assistance.
Overview
11
11
years of professional experience
Work History
Mobility Tech
Norton Hospital
Louisville, KY
02.2023 - Current
- Assisted patients in daily rehabilitation activities to enhance mobility and recovery.
- Collaborated with healthcare professionals to develop individualized treatment plans.
- Monitored patient progress, documenting improvements and challenges for review.
- Educated patients on exercises and techniques to support their rehabilitation goals.
- Trained new staff on rehabilitation procedures and best practices for patient care.
- Maintained a safe and clean therapy environment by adhering to infection control protocols and equipment maintenance standards.
- Handled administrative tasks such as documenting daily notes about individual treatments provided by therapists.
- Maintained up-to-date knowledge regarding best practices in rehabilitation care by attending relevant conferences and workshops regularly.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Documented each patient case with updates in computer system.
Senior Customer Service Representative Lead
Essentra Components
Louisville, KY
02.2015 - 02.2023
- Led customer service team in resolving complex inquiries and enhancing customer satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Iroquois High School
Louisville, KYSkills
- Data entry
- Schedule coordination
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Team leadership
- Post-surgical rehabilitation
- Patient safety
- Verbal and written communication
- Excel
Timeline
Mobility Tech
Norton Hospital
02.2023 - Current
Senior Customer Service Representative Lead
Essentra Components
02.2015 - 02.2023
High School Diploma -
Iroquois High School