Aida Thompson-Taylor
George Town
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Supervisor of Operations
Clean & Care Janitorial Company
George Town
03.2020 - Current
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Secretary / Administration Assistant
Jamaica Federation of Corrections
Cross Road, Melmac Avenue, Kingston 5, Jamaica
01.2004 - 01.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and clients.
Education
The National Council on Technical and Vocational Education and Training (NCTVET)
Distinction College
01.2021
Certificate -
01.2021
Certificate -
01.2021
Certificate -
01.2017
English Education
Theological College
Kingston, Jamaica01.2013
Vauxhall High School
01.2002
SSEC -
01.2002
Gordon Town All Age School
01.2000
References
Mrs. Sonia Wilson, 1(345) 327-0663
Timeline
Supervisor of Operations
Clean & Care Janitorial Company
03.2020 - Current
Secretary / Administration Assistant
Jamaica Federation of Corrections
01.2004 - 01.2014
The National Council on Technical and Vocational Education and Training (NCTVET)
Distinction College
Certificate -
Certificate -
Certificate -
English Education
Theological College
Vauxhall High School
SSEC -
Gordon Town All Age School