Aiden J. Porter
Louisville
Summary
Client satisfaction-driven agent with expertise in bourbon, backed by hands-on hospitality experience, and accreditation as an Executive Bourbon Steward from the Stave and Thief Society. Committed to fostering connections within the spirits community and enhancing knowledge through ongoing education. Proven ability to engage with both industry experts and newcomers, facilitating a deeper appreciation for bourbon. Strong focus on delivering exceptional service and insights to clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
LTL Specialist
Total Quality Logistics
Louisville
04.2024 - Current
- Negotiate rates and coordinate with carriers for seamless service, akin to daily cash management and banking duties.
- Build and improve client relationships through proactive communication and tailored solutions.
- Continuously enhance sales skills and effectiveness as a broker.
- Coordinate shipments, ensuring consistent communication among all parties involved.
- Maintain day-to-day operations, exceeding customers' needs and ensuring high client satisfaction.
- Collaborate with team members to surpass sales metrics and goals, including achieving 250% of personal yearly sales goals.
Bar Manager
Big Spring Country Club
Louisville
02.2021 - 04.2024
- Provided exceptional service to club members, resolving complaints and issues.
- Managed budgets and met profitability goals when purchasing inventory and selecting weekly cocktail specials.
- Trained new hires on inventory management, customer service, and situational awareness.
- Assisted in developing new menu selections.
- Maintained a clean, efficient work environment.
Education
Bachelors of Science - Business, Business Administration, Organizational Communication
Murray State University
01-2020
Skills
- Client-focused engagement
- Inventory acquisition and budgeting
- Event coordination
- Team success-focused communication
- Operations and account management
- Critical problem-solving expertise
Certification
- Executive Bourbon Stewardship - Stave and Thief Society
References
References available upon request.
Timeline
LTL Specialist
Total Quality Logistics
04.2024 - Current
Bar Manager
Big Spring Country Club
02.2021 - 04.2024
Bachelors of Science - Business, Business Administration, Organizational Communication
Murray State University
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