Aisha Dillworth
Radcliff
Summary
Dynamic professional with extensive experience in customer service and hospitality at Bluegrass Cellular. Proven expertise in client support and culinary preparation, enhancing customer satisfaction and operational efficiency. Strong communicator and strategic planner, dedicated to maintaining high standards of food safety and cleanliness while fostering a welcoming environment.
Overview
7
7
years of professional experience
Work History
Receptionist
Great Clips
02.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Cashier/ McCafe
McDonald's
02.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Cook
Healthcare Services Group
03.2020 - 11.2020
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Transitioned between breakfast and dinner service.
- Safely used kitchen equipment and reduced risk of injuries and burns.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Verified proper portion sizes and consistently attained high food quality standards.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Communicated closely with servers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Cashier
Hardees Fast Food
07.2019 - 02.2020
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Daycare Teacher
Little People's Child Development Center
02.2019 - 07.2019
- Promoted learning and social development through structured and unstructured playtime.
- Designed monthly activity schedules to balance play, rest and learning time.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands and share by leading by example.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Kept notes of behavior issues, food served and medications administered to children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Senior Lifeline Customer Service Representative
Bluegrass Cellular
06.2017 - 10.2018
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Educated customers on company systems, form completion, and access to services.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Generated detailed reports outlining results and recommendations.
Education
Associate of Science - Diagnostic Medical Sonography
Elizabethtown Community And Technical College
Elizabethtown, KY07-2026
Cosmetology
Empire Beauty School
Elizabethtown, KY02-2023
John Hardin High School
Elizabethtown, KY05.2013
Skills
- Culinary Presentation
- Culinary Preparation
- Food Safety Compliance
- Cleaning Proficiency
- Performance Enhancement
- Expertise in Hospitality Services
- Employee Onboarding
- Proficient in Food Safety Practices
- Strategic Planner
- Healthcare Vocabulary
- Client Support
- Detail-Oriented Analysis
- Clear Communication
- Analytical Problem Solving
- Data Entry Expertise
Additional Information
- Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of "The customer's always right" and excellent service training in management. Motivated to learn, grow and excel.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programs401k match4-day work weekStock Options / Equity / Profit SharingPaid sick leaveTeam Building / Company RetreatsWork from home optionPaid time offLanguages
English
Native or Bilingual
Software
Microsoft office
Microsoft Xcel
Microsoft Power point
Microsoft Outlook
Microsoft Teams
Microsoft Notebook
Microsoft Onedrive
Interests
Reading
Writing
Music
Painting
Volunteering/Community involvement
Cooking/Baking
Timeline
Receptionist
Great Clips
02.2023 - 03.2024
Cashier/ McCafe
McDonald's
02.2022 - 05.2023
Cook
Healthcare Services Group
03.2020 - 11.2020
Cashier
Hardees Fast Food
07.2019 - 02.2020
Daycare Teacher
Little People's Child Development Center
02.2019 - 07.2019
Senior Lifeline Customer Service Representative
Bluegrass Cellular
06.2017 - 10.2018
Associate of Science - Diagnostic Medical Sonography
Elizabethtown Community And Technical College
Cosmetology
Empire Beauty School
John Hardin High School
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