AJ Housley
Erlanger,KY
Summary
Customer service representative specializing in enhancing guest experiences and ensuring efficient service. Proven ability to fulfill client needs promptly, driven by a strong work ethic and dedication to continuous learning.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Bartender
Strike N' Spare
Erlanger, KY
08.2024 - Current
- Prepared and served a variety of beverages to patrons.
- Provided excellent customer service to enhance guest experiences.
- Maintained cleanliness and organization of the bar area.
- Trained new bartenders in procedures and drink preparation techniques.
- Performed opening and closing duties including restocking supplies.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Tier 1 Associate
Amazon Air
Hebron, KY
11.2023 - 06.2024
- Monitored package routing to ensure accurate delivery destinations.
- Separating and organizing packages for a more efficient route.
- Operated software to manage opening and closing of shipping containers for efficient transportation.
- Safely moving/staging shipping containers so they can be loaded onto the plane.
- Inspected packages for damage or leaks to maintain quality control.
Sales/Inbound
Target
Florence
05.2021 - 02.2023
- Solicited sales of new and additional services or products to enhance customer experience.
- Ensuring customers find what they are looking for or suggesting related products.
- Pushed products to the sales floor, ensuring visibility and accessibility for customers.
- Monitored inventory levels to ensure accurate stock counts.
- Handling packages that came in for inventory and ensuring they are sent to the right area.
- Managed disposal of broken packages and overfill, maintaining inventory organization and safety.
- Use computers to produce signage.
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
Package Handler
DHL
Erlanger
02.2021 - 04.2021
- Examine and inspect containers, materials, and products to ensure that packing specifications are met.
- Ensured smooth operation of line belts to facilitate uninterrupted package flow. to establish all packages are flowing smoothly.
- Obtained, moved, and sorted products into designated locations to streamline operations.
Cook/Dishwasher
Skyline
Florence
06.2018 - 01.2021
- Substituted for or assisted cooks during high-demand periods to maintain service efficiency.
- Measured and mixed ingredients precisely according to established recipes.
- Inspected and maintained cleanliness of food preparation areas, ensuring safe food handling practices.
- Supervised kitchen staff, ensuring food freshness and effective stock rotation to minimize waste.
- Trained new cooks and dishwashers to uphold quality standards.
- Handled telephone inquiries and greeted guests with professionalism.
- Operated cash register and managed drive-thru transactions efficiently.
- Inspected restrooms and dining areas for cleanliness and proper setup.
Front End Member
Kroger
Erlanger
05.2017 - 05.2018
- Greeted customers and assisted them with the checkout process.
- Operating a cash register and properly handling coupons/gift cards.
- Cleaned and organized checkout lanes to ensure a tidy shopping environment. for a safe and clean exit.
- Properly handling spills or any other kind of mess.
- Collected and returned shopping carts to designated areas, enhancing customer convenience.
Education
High School Diploma -
Dixie Heights High School
Edgewood, KY05-2020
Skills
- Customer service and sales
- POS operations
- Order fulfillment and logistics
- Package sorting and quality inspection
- Team collaboration
- Strong work ethic
- Sound judgment
Certification
- Insurance Producer License
Timeline
Bartender
Strike N' Spare
08.2024 - Current
Tier 1 Associate
Amazon Air
11.2023 - 06.2024
Sales/Inbound
Target
05.2021 - 02.2023
Package Handler
DHL
02.2021 - 04.2021
Cook/Dishwasher
Skyline
06.2018 - 01.2021
Front End Member
Kroger
05.2017 - 05.2018
High School Diploma -
Dixie Heights High School