Anthony J Blair
Columbia
Summary
Skilled in telecommunications equipment troubleshooting and known for exceptional customer service skills, I have excelled at Windstream Telecommunications by swiftly solving technical issues and enhancing service stability. My expertise in equipment and service troubleshooting and commitment to quality service as well as my ability to communicate and work interdepartmentally, makes me an excellent and qualified candidate for this Network Technician position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Windstream Telecommunications
08.2020 - Current
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Coordinated with engineering and network teams to address recurring problems and improve service stability.
- Assisted customers with installation, configuration, and operation of aftermarket networking equipment, ensuring optimal performance levels.
Regional Paint, Body and Equipment Manager
Federated Auto Parts
10.2018 - 07.2020
- Trained team members effectively to maintain consistent productivity.
- Provided a consistent, quality product and service for active customer accounts.
- Worked with local management to secure and retain new business for individual store fronts.
Education
BBA - Business Management
Lindsey Wilson College
Columbia, KY12-2015
Associate of Science - Computer Information Systems
Lindsey Wilson College
Columbia, KY12-2015
Skills
- Telecommunications equipment testing and troubleshooting
- Installations and repairs of copper and fiber service
- Hardware troubleshooting
- Documentation and reporting of damaged facilities and repair orders
- Inventory management of day to day equipment: Modems, ONT's and Installation materials
- Customer empathy
Certification
Enrolled in CCNA program
Timeline
Customer Service Technician
Windstream Telecommunications
08.2020 - Current
Regional Paint, Body and Equipment Manager
Federated Auto Parts
10.2018 - 07.2020
Enrolled in CCNA program
BBA - Business Management
Lindsey Wilson College
Associate of Science - Computer Information Systems
Lindsey Wilson College
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