Akina Moore
Grethel
Summary
Shift Leader Manager at Dairy Queen Grill & Chill with proven expertise in team management and customer satisfaction. Successfully trained staff, implemented safety protocols, and enhanced operational efficiency. Skilled in cash handling, computer skills, and relationship building, fostering a motivated team environment that drives continuous improvement and quality assurance. I also just completed my SRNA certification course and plan on continuing my education in the nursing field!
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader Manager
Dairy Queen Grill & Chill
Catlettsburg, KY
04.2025 - Current
- Supervised team members to ensure efficient daily operations and high-quality service.
- Trained new staff on menu items, customer service protocols, and operational procedures.
- Managed inventory levels and placed orders to maintain stock availability.
- Implemented safety protocols to promote a safe working environment for employees and customers.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Basic computer skills
Education
No Degree -
Ashland Community And Technical
Ashland Kentucky High School Diploma -
Spring Valley High School
Huntington, WV05.2025
Skills
- Industry expertise
- Staff scheduling
- Workplace safety
- Team management
- Punctual and reliable
- Cash handling
- Staff motivation
- Schedule management
- Inventory controls
- Energetic and enthusiastic
- Quality assurance
- Delegating work
- Tech-Savvy
- Verbal and written communication
- Relationship building
- Continuous improvement
- Willingness to learn
- Teamwork and collaboration
- Critical thinking
- Customer satisfaction
- Health and safety procedures
- Computer proficiency
- Documentation and reporting
- Inventory control
- Sales strategies
Certification
SRNA certified
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Shift Leader Manager
Dairy Queen Grill & Chill
04.2025 - Current
No Degree -
Ashland Community And Technical
High School Diploma -
Spring Valley High School