Alan Herron
Campbellsville
Summary
Proven leader in operations management, driving customer service excellence and staff development. Expertise in strategic planning and training implementation, resulting in enhanced team performance and operational efficiency.
Overview
16
16
years of professional experience
Work History
District Manager
Newcomb Oil
Bardstown, KY
02.2010 - Current
- Led operational strategy for multiple locations, driving alignment with corporate objectives.
- Developed and implemented training programs to enhance staff performance and service quality.
- Analyzed sales data to identify trends and optimize inventory management across district locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
General Manager
Newcomb Oil
Bardstown, KY
02.2010 - 12.2016
- Implemented training programs for staff, improving service quality and customer satisfaction.
- Analyzed financial reports to inform budgetary decisions and resource allocation.
- Fostered vendor relationships to ensure optimal supply chain management and inventory control.
- Managed budget implementations, employee reviews, training and schedules
- Managed a diverse team of employees, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Taylor County High
Campbellsville, KYSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Staff development
- Operations management
Timeline
District Manager
Newcomb Oil
02.2010 - Current
General Manager
Newcomb Oil
02.2010 - 12.2016
High School Diploma -
Taylor County High