Alana Hatton
Union
Summary
Detail-oriented Certified Nursing Assistant with previous geriatric healthcare experience. Strong commitment to comprehensive and individualized patient care and education. Collaborates clearly with medical professionals, patients, and family to provide continuous top-quality care and education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/ Banquet
Moerlein Lager House
Cincinnati, OH
03.2022 - Current
- Maintained updated knowledge of food and drink menus to make accurate recommendations to guests.
- Remained updated on all food and safety regulations to ensure safety of guests and staff.
- Strong communication and ability to stay enthusiastic during high stress and volume situations.
- Ability to adapt to customers requests, changes in orders, and back of house needs.
- Skillfully anticipate and address guests’ needs.
- Greet guests as they arrive and assist to their table.
- Communicate efficiently with hosts of events, filling food trays, and crafting cocktails within selected drink package.
- Accurately cash out guests, handling cash and card payments, track sales and tip outs for restaurant records.
Style Lead
Target
Florence, KY
11.2021 - 04.2022
- Connected and engaged with customers to understand styling needs.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
- Flexed over to various departments throughout store when needed.
Telesales Representative
Spectrum
Florence, KY
02.2021 - 10.2021
- Provided information about available products and services, membership details, and purchase advantages.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Opened new accounts and documented personal, demographic and payment information into the system.
- Reached daily and monthly sale quotas individually as well as with a designated team.
- Tracked shipments, followed up with new customers, and ensured orders were completed entirely.
Education
Randall K. Cooper
Union, KY05.2019
Registered Nurse - Nursing
Gateway Community And Technical College
Edgewood, KY12-2027
Skills
- Reliable work commitment
- Exceptional customer service
- Cash management
- Critical thinking
- Time management
- Compassionate communication
Certification
- CNA - Certified Nursing Assistant
Languages
English
Native or Bilingual
Timeline
Server/ Banquet
Moerlein Lager House
03.2022 - Current
Style Lead
Target
11.2021 - 04.2022
Telesales Representative
Spectrum
02.2021 - 10.2021
Randall K. Cooper
Registered Nurse - Nursing
Gateway Community And Technical College
AWARDS
During my time at Spectrum, I was awarded the Top Productivity Agent of my site, two months in a row, Received The Achievers Scholarship from NKU in 2019.