Alayshia Smoot
Owensboro
Summary
Dynamic Shift Manager at McDonald's with a strong focus on customer service and team development. Proven track record in optimizing operations and reducing costs through effective inventory control. Skilled in training and mentoring staff, enhancing performance, and fostering relationships to drive sales and improve customer satisfaction.
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald's
08.2022 - Current
- Managed shift operations to ensure seamless service during peak hours.
- Coordinated team schedules to optimize staffing levels based on demand.
- Implemented inventory control measures to minimize waste and reduce costs.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Assisted in the development of promotional strategies to boost sales.
- Enforced company policies consistently to uphold brand standards and values.
- Collaborated with management to identify training needs within the team.
Patient Care Technician
Owensboro Health Regional Hospital
12.2023 - 10.2024
- Assisted patients with daily activities, promoting independence and enhancing overall comfort during their stay.
- Monitored and documented patient conditions, ensuring accurate clinical records for efficient healthcare delivery.
- Managed medical equipment, ensuring proper functionality and availability for healthcare professionals.
- Collaborated with healthcare team to develop and implement individualized patient care plans.
- Administered basic first aid and emergency care as required, prioritizing patient safety and well-being.
- Prepared patients for examinations and procedures, maintaining a sterile and safe environment.
- Conducted routine checks of patient rooms, ensuring cleanliness and comfort for all patients.
- Assisted in maintaining infection control practices, adhering to hospital protocols and guidelines.
- Observed and reported any changes in patient behavior or condition to nursing staff promptly.
- Supported nursing staff with administrative tasks, enhancing overall operational efficiency in the unit.
Cashier
Popeyes® Louisana Kitchen
11.2019 - 08.2020
- Processed customer transactions efficiently at point of sale, ensuring accurate cash handling.
- Assisted in maintaining cleanliness and organization of the front counter area.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Contributed to promotional merchandise displays to engage customers and boost sales.
- Trained new employees on cash register operation and customer service standards.
- Supported inventory management by restocking supplies and monitoring stock levels.
- Provided exceptional customer service by anticipating customer needs and preferences.
- Engaged with customers to build rapport and encourage repeat visits.
Education
High School Diploma - General Education
Owensboro High School
Owensboro, KY05.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Verbal and written communication
Timeline
Patient Care Technician
Owensboro Health Regional Hospital
12.2023 - 10.2024
Shift Manager
McDonald's
08.2022 - Current
Cashier
Popeyes® Louisana Kitchen
11.2019 - 08.2020
High School Diploma - General Education
Owensboro High School