Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alec Carlson

Lexington,KY

Summary


Growing up in Southwest Michigan is where I began my now extensive experience in the service industry. Starting at a bustling sports bar at the expo position, then working my way to server when I became of age. Learning the back of house functionality before becoming a server, built the respect I have for restaurants, and my love to be a part of the machine that it is. Transitioning from rowdy sports bar to serving wine at Kody Kresta was smoother than anticipated. Working with wine was a pure learning experience that taught me how to excel in customer interaction. Being informative to the guest while creating inviting conversation is a tool that was carefully sharpened working on this local vineyard. While living in Los Angeles, I was able to integrate myself with the incredible Mediterranean restaurant Casalena. This establishment allowed me to harness my customer service talents within finer dining. The passion, perfection, and care that goes into every dish reflects on my character. These establishments along with many others, have given me the tools to thrive in any service space needing a well rounded component to their machine.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Casalena
01.2024 - 10.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
  • Strong menu knowledge allowed accurate assistance with all of the guests needs and questions.

Shift Manager

SunLife Organics
03.2023 - 01.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.

Event Organizer/ Production Worker/ Social Media

Self Employed / Unxpectd
03.2021 - 09.2023
  • Organized and ran clothing events with popular shopping areas in Los Angeles
  • Worked with determined team to maintain and create clothing / content for social media pages with over a million followers combined.
  • Built a solid foundation on creating positive customer experience through product quality and entertainment.
  • implementing marketing strategies to showcase the effort and care put into the product lines.

Server / Bartender

Kody Kresta Vineyards and Winery
02.2016 - 03.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Extensive Knowledge on various wines, including origin, tasting notes, pairings, etc.
  • Took inventory of bottle sales and bottle usage behind the bar.
  • Assisted with large scale art shows in and out of the tasting room.

Education

Some College (No Degree) - Biomedical Sciences

Western Michigan University
Kalamazoo, MI

High School Diploma -

Mattawan High School
Mattawan
05.2019

Skills

  • Exceptional customer service
  • Guest engagement
  • Cleanliness standards
  • Service prioritization
  • Experience in FOH and BOH operations

Certification

  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).

Timeline

Server

Casalena
01.2024 - 10.2024

Shift Manager

SunLife Organics
03.2023 - 01.2024

Event Organizer/ Production Worker/ Social Media

Self Employed / Unxpectd
03.2021 - 09.2023

Server / Bartender

Kody Kresta Vineyards and Winery
02.2016 - 03.2021

High School Diploma -

Mattawan High School

Some College (No Degree) - Biomedical Sciences

Western Michigan University
Alec Carlson