ALEEN DINNALL
Grand Cayman,Cayman Islands
Summary
Professional Spa Receptionist welcoming customers and preparing clients for relaxing, pleasurable spa experiences. Schedules spa appointments and greets customers on arrival to facilitate customer well-being. Explains spa amenities enthusiastically to prompt questions or concerns.
Overview
28
28
years of professional experience
Work History
Spa Receptionist
Kimpton Seafire Resort and Spa
, Cayman Islands
01.2018 - Current
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Conducted monthly inventory checks of products used during treatments to ensure proper restocking procedures are followed.
- Demonstrated excellent customer service skills when interacting with clients.
- Provided clients with information on spa services, packages, and promotions.
- Processed daily sales reports to track inventory levels of products and supplies.
- Monitored stock levels of retail items such as lotions, creams, oils, ensuring adequate supply at all times.
- Performed administrative duties such as filing paperwork and updating client databases.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Provided training support to new hires on software programs utilized within the facility.
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Attended weekly meetings with spa management team to discuss upcoming events or promotions.
- Managed bookings for special occasions such as weddings or group spa days according to specified requirements.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Guided customers through facility tours explaining spa resources and amenities.
- Greeted guests and members upon arrival to create positive first impressions.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Office Administrator
Cayman Structural Group Ltd
George Town, Cayman Islands
05.2017 - 01.2018
- Receiving and directing all telephone calls
- Type and file letters and other correspondence
- Meet and direct all client
- Prepare and process all employee work permit applications
- Process health and pension applications
- Maintain all employee personal file
- Track incoming cargo shipment
- Assist with the preparation of payroll and resolve payroll issues
- Attend to all emails
- Prepare invoices and estimates in QuickBooks
- Enter payments received and made in QuickBooks
- Prepare check and coin deposits for the bank
- Prepare and run advertisement for work permits, new employees and rental properties
- Manage all rental property issues, prepare rental agreements and notices for tenants
- Assist with check preparation and run errands if necessary
Housekeeper
Hector George Robinson
Grand Cayman, Cayman Islands
08.2008 - 04.2017
- In charge of maintaining a large household
- Entrusted with running errands at the bank and shopping on behalf of employers
Cashier/Waitress/Prep Cook
Carlton's Kitchen
Grand Cayman, Cayman Islands
01.2005 - 01.2007
- Gained invaluable experience by balancing the demands of multiple roles within a restaurant
Clerical Assistant
Island Souvenirs/Just Kids Ltd
Kingston, Jamaica
01.2001 - 01.2005
- Telephone operating
- Type and file letters and other correspondence
- Prepare payroll, sales
Clerical Assistant
Downtown Auto Supplies
Kingston, Jamaica
01.1997 - 01.1998
- Type and file letters and other correspondence
- Sales
Education
Associate Degree - Business Administration
University College of The Cayman Islands
Grand Cayman, Cayman Islands01.2025
Certificate - Computer Literacy
U.W.I Open Campus
Grand Cayman, Cayman Islands07.2014
Certificate - Computer Literacy
Cayman Theological Institute
Grand Cayman, Cayman Islands05.2007
Skills
- Customer service focus
- Consumer relations
- Telephone support
- Personal care product sales
- Front desk management
- Information protection
- Guest relations
- Answer telephone calls
- Greet visitors
- Telephone and email etiquette
Hobbies and Interests
- Reading
- Exercising
References
- Hector George Robinson, Mourant Ozannes Cayman, Caymana Bay, Cayman Islands, + (345) 916-0487
- Mrs. Zelfa Bunting, Cayman Management Ltd, Windsor Park, George Town, Cayman Islands, + (345) 927-7384
- Ms. Evelyn McTaggart, Cayman Islands Government, Caskwell Road, Savannah, Cayman Islands, + (345) 916-5378
Timeline
Spa Receptionist
Kimpton Seafire Resort and Spa
01.2018 - Current
Office Administrator
Cayman Structural Group Ltd
05.2017 - 01.2018
Housekeeper
Hector George Robinson
08.2008 - 04.2017
Cashier/Waitress/Prep Cook
Carlton's Kitchen
01.2005 - 01.2007
Clerical Assistant
Island Souvenirs/Just Kids Ltd
01.2001 - 01.2005
Clerical Assistant
Downtown Auto Supplies
01.1997 - 01.1998
Associate Degree - Business Administration
University College of The Cayman Islands
Certificate - Computer Literacy
U.W.I Open Campus
Certificate - Computer Literacy
Cayman Theological Institute
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