Aleesha D. Williams
Louisville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Customer Service Manager
Spirit Airlines Inc.
2023.01 - 2026.04
- Led customer service team to enhance operational efficiency and improve response times.
- Developed training programs that increased staff engagement and service consistency.
- Implemented customer feedback systems to drive continuous improvement in service quality.
- Oversaw resolution of complex customer issues, ensuring high satisfaction levels.
Entrepreneur & Property Manager
ADW & Associates
2022.02 - 2026.04
- Provide high-level customer service to tenants, handling maintenance requests, lease inquiries, and payment processing.
- Maintain strong communication and conflict resolution skills through daily tenant interactions.
- Manage email correspondence, digital filing, and administrative scheduling remotely.
Eyelash Technician & Business Owner
Dime Diva Lashes
2017.09 - 2025.02
- Build and maintain long-term client relationships through personalized service and professional communication.
- Handle online booking, social media messaging, and customer retention strategies.
- Manage customer feedback and reviews to enhance satisfaction and brand trust.
Virtual Customer Support Specialist
Freelance
2020.03 - 2022.01
- Manage inbound and outbound communications via phone, email, and chat to assist customers with scheduling, billing, and service questions.
- Assist clients with orders, product details, returns, and billing concerns.
- Manage and track client appointments, data entry, and follow-up communication.
- Use CRM software to maintain accurate customer records and streamline workflow.
- Coordinate between departments to provide empathetic and professional issue resolution.
Pharmacy Technician
Rite Aid
2015.09 - 2018.09
- Delivered compassionate and professional service to patients and healthcare professionals by processing prescriptions and resolving order issues.
- Handled confidential patient data and insurance claims with accuracy and compliance.
- Assisted customers with product recommendations, billing questions, and medication instructions.
- Developed strong communication and multitasking skills in a high-volume retail setting.
CNA/Caregiver
Hazelwood Center
2014.08 - 2015.09
- Developed and implemented personalized care plans for patients.
- Assisted with medication monitoring and daily living needs.
- Provided compassionate care while ensuring patient well-being.
Shift Manager
McDonald's
2010.06 - 2014.08
- Managed restaurant operations, ensuring compliance with federal and state regulations.
- Led a team to achieve customer satisfaction and operational efficiency.
- Trained staff in company policies, customer service, and safety procedures.
Education
Jefferson Community & Technical College
Skills
- Customer Service & Patient Support
- Remote communication (Phone, email, chat)
- Conflict Resolution & Empathy
- Data Entry & Record Management
- Time Management & Scheduling
- CRM & Scheduling System (Zendesk, Athena, etc)
- Organization & Attention to Detail
- HIPAA Compliance & Confidentiality
- Multitasking & Time Management
- Active Listening & Empathy
- Microsoft Office & Google Workspace Proficiency
- Licensed Pharmacy Technician
- Certified Medication Technician (CMT)
- Microsoft outlook, word, and Excel
- Customer focused
- Problem-solving
- Time management
- Training and mentoring
- Decision-making
- Team building and leadership
Accomplishments
- Successfully recruited and trained 45 new customer service representatives.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100 staff members.
Certification
- CPM - Certified Professional Manager
Timeline
Customer Service Manager
Spirit Airlines Inc.
2023.01 - 2026.04
Entrepreneur & Property Manager
ADW & Associates
2022.02 - 2026.04
Virtual Customer Support Specialist
Freelance
2020.03 - 2022.01
Eyelash Technician & Business Owner
Dime Diva Lashes
2017.09 - 2025.02
Pharmacy Technician
Rite Aid
2015.09 - 2018.09
CNA/Caregiver
Hazelwood Center
2014.08 - 2015.09
Shift Manager
McDonald's
2010.06 - 2014.08
Jefferson Community & Technical College