Alejandro Carralero
George Town,Cayman Islands
Summary
A loyal team-player with more than 9 years of sales/service/bartending experience; a successful track record of exceptional customer service throughout career in every job position performed. Capable of managing multiple tasks simultaneously, and performing well under pressure. Known in the service industry for working well in teams and consistently accomplishing sales goals. References available upon request. Proud Cuban heritage and happy to now call The Cayman Islands my home.
Overview
9
9
years of professional experience
Work History
Server Manager
Cayman cabana
Gorge Town, KY
11.2024 - 01.2025
- Delegated work to staff, setting priorities and goals.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Maintained thorough knowledge of menu to describe dining options.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Trained new employees to perform duties.
- Managed tables throughout dining room to execute service at highest level.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
Bartender
George Town Yacht Club
George Town , Gran Cayman
08.2024 - 10.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Waiter/Bartender
The White Whale
George Town, Cayman Islands
01.2024 - 07.2024
- Came to Cayman as a waiter and bartender at this popular downtown location
- Take pride in extraordinary customer service with both locals and cruise ship tourists
- Responsibilities include bar stocking, and training new staff to company regulations
- Consistently receive positive reviews from dining customers and bar patrons
- Greeted guests and answered questions about menu items.
- Provided excellent customer service to ensure repeat customers.
- Took orders from patrons accurately and efficiently.
- Checked with customers to ensure that they were enjoying their meals.
- Assisted with setting up the dining area before shift began.
- Followed all safety and sanitation regulations when handling food or drinks.
Waiter/Host/Bartender
El Tablazo
Havana, Cuba
01.2021 - 01.2024
- Multi-task as a waiter, host, and bartender at this Malecon hot spot
- Primarily wait staff and bartender, yet cover all positions when needed
- Proud participant in the El Tablazo management training program beginning March 2023
- Consistently receive positive reviews from dining customers and bar patrons
Waiter/Bartender
San Jose 1920 Restaurant
Holguin, Cuba
01.2016 - 01.2021
- Began as a waiter/host/buss-boy/runner at this University sponsored Holguin establishment
- Continued training as a bar-back and soon graduated to Bartender/Mixologist
- Excellent reviews from customers, management, and University based instructors
- Final evaluations resulted in move to Havana and job with new opportunity
- Proud recipient of the Deans award and included on the 1920 Star Wall of Fame
Education
BA - Tourism Studies, Customer Service, English and French language studies, Direct elective emphasis as Bartender/Mixologist
University of Oscar Lucero Moya
Holguin, Cuba01.2021
Skills
- Guest Relations Management
- Food safety understanding
- Point of Sale (POS) system operations
- Menu item recommendation
- Food presentation
- Service prioritization
- Meal recommendations
- Hospitality and accommodation
- Positive and professional
- Wine service
- Sales Techniques
Languages
- Spanish, Fluent
- English, Very Good
- French, Good
- Russian, Capable of communicating and continual education
Activities
- Former 8 year member of The Cuban Kids Sports Initiative, Havana, Cuba, Responsible for planning and directing weekly games, devotion, and physical fitness activities.
- Active SCUBA Diver, free diver, and enjoy weight training and physical wellness, Former volunteer at the Havana Church of Holy Guardian.
- Weekly volunteer at The Cayman Islands Humane Society
Timeline
Server Manager
Cayman cabana
11.2024 - 01.2025
Bartender
George Town Yacht Club
08.2024 - 10.2024
Waiter/Bartender
The White Whale
01.2024 - 07.2024
Waiter/Host/Bartender
El Tablazo
01.2021 - 01.2024
Waiter/Bartender
San Jose 1920 Restaurant
01.2016 - 01.2021
BA - Tourism Studies, Customer Service, English and French language studies, Direct elective emphasis as Bartender/Mixologist
University of Oscar Lucero Moya
Similar Profiles
Naomi KinyanjuiNaomi Kinyanjui
Accounting Assistant at PBS Cayman/ Cayman Business Machines Ltd.Accounting Assistant at PBS Cayman/ Cayman Business Machines Ltd.
Candace T HyltonCandace T Hylton
Customer Service Manager at Cayman Islands Government - Cayman Islands Postal ServiceCustomer Service Manager at Cayman Islands Government - Cayman Islands Postal Service
Syed Najam UlHasanSyed Najam UlHasan
Assistant Manager at Taco CabanaAssistant Manager at Taco Cabana