Alex Villabona

Manage a dedicated route of over 1,000 customer accounts, ensuring timely payments and maintaining strong customer relationships.
Work closely with customers facing payment challenges to develop personalized repayment plans and recommend downsizing options when needed.
Monitor and update account statuses, including adjusting due dates and creating strategies to bring delinquent accounts current.
Locate and engage with non-responsive customers through direct outreach, including in-person visits when necessary.
Coordinate and carry out repossessions of merchandise from accounts that remain non-compliant despite outreach and repayment efforts.

• Managed patient records, and ensured compliance with legal and regulatory requirements.
• Entered appropriate information into electronic record.
• Updated clinical notes in electronic medical systems and ensured they were compliant with current note-keeping standards.

• Meet with clients to determine eligibility for our utility assistance program.
• Work collaboratively with community partners to meet the needs of clients including making referrals to other assistance agencies.
• Maintained knowledge about various federal, state and local grants and their requirements to determine applicable assistance for clients.
• Represented the organization in external meetings with other agencies and government officials.

• Provided clerical and administrative support in coordination and care.
• Maintained patient confidence and protected operations by keeping patient care information confidential.
• Entered appropriate information into electronic record.
• Updated clinical notes in electronic medical systems.

• Managed, analyzed and reconciled billing and payment details.
• Received and updated records about financial status of patients.
• Provided excellent and considerate customer service to patients.
• Submitted claims and followed up with insurance companies regarding submitted claims.

• Conducted sales calls and prepared presentations to communicate company capabilities and expertise.
• Provided customer service regarding mortgage collection issues, real estate questions and payment processing.
• Reviewed industry surveys and benchmarks, economic and demographic trends.
• Gathered and evaluated economic, demographic and detailed real estate market data.

• Guided editors and authors in preparing material for publication.
• Reviewed and edited submissions for an academic journal.
• Created company policies, developed and oversaw website and social media accounts.
• Hired and managed editors and journal staff.
• Liaison between journal and its writers, readers, and general public.

• Worked as an assistant to a real estate appraiser.
• Visited real estate sites and assisted appraiser in surveying buildings and developing notes for reports.
• Researched and assembled real estate data including building history, city zoning regulations and tax codes, sales history and other pertinent property details for appraisal reports.
• Reviewed appraiser's reports to resolve errors, discrepancies and valuation issues before they were finalized for courts and clients.

• Served as formal contact for patient needs.
• Resolved reimbursement issues with private payers, state and federal agencies.
• Created and implemented office policies and development procedures and ensured professional standards.

• Collected payment from patients and reconciled daily cash reports.
• Scheduled appointments per established policies and procedures.
• Maintained familiarity with various types of medical insurance to explain these plans.
• Educated patients about their insurance benefits and financial commitments.
• Established, maintained and evaluated protocols, policies and procedures in conjunction with provider staff.