Alexa Danielle Hayworth
Morganfield
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Smoothie King
05.2018 - 08.2025
- Managed a team of anywhere from 10-14 employees
- Created monthly and yearly incentive targets for the the team and ourselves!
- Worked with computers frequently for various reasoning within the store
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
Education
GED -
General Education Development
Mississippi08-2025
Medical Assistant
Phlebotome Medical Training Institute
Memphis, TN11-2025
Skills
- Investing in customer relationships
- Knowing how to dabble in upselling and cross-selling
- Providing feedback from customers
- Able to generate customer referrals
- Employee Scheduling
- Employee Performance Evaluations
- Customer service and satisfaction
- Orientation and training
- Staff Supervision
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Smoothie King
05.2018 - 08.2025
GED -
General Education Development
Medical Assistant
Phlebotome Medical Training Institute
References
- Shelby Britt, Manager, 9015814602, She has been my direct manager for over 3 years now and can attest to my ability for hitting key goals set in those years.
- Savannah Wyrick, Co-Worker, 6627721040, She has worked with me for a year now and will vouch for my driven work ethic.
- Adrionna Bryant, Prior Co-Worker, 9012756982, She has worked with me and can confirm my positive customer relations.
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