Alexander Lamb
Nicholasville
Summary
Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused.
Energetic and enthusiastic professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive
Lexington
04.2024 - 07.2025
- Reviewed insurance claims for accuracy and compliance with company policies.
- Investigated claims details by interviewing claimants and witnesses.
- Evaluated damage reports using industry-standard assessment tools and software.
- Resolved disputes by negotiating settlements between parties involved in claims.
- Communicated claim decisions clearly to customers via phone and email.
- Collaborated with repair shops to obtain estimates and service recommendations.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
Service Advisor
Caliber Collision
Lexington
10.2021 - 01.2024
- Examine and estimate vehicle damage.
- Update customers on repair status.
- Negotiate repair time and estimates.
- I trained to become I-Car platinum.
Production Manager
CarStar AutoPark Collision
Escondido
01.2017 - 05.2021
- Estimate and negotiate estimates on damaged vehicles.
- Manage parts department, managed overall shop day to day operations.
Estimator/Owner
American Collision of Ramona
Ramona
11.2012 - 07.2016
- Estimate and negotiate estimates, run day to day operations.
- Oversee payroll and vendor services.
Education
High school diploma -
Canyon Crest Academy
San Diego, CASkills
- Auto Estimating
- Production Management
- Automotive Repair
- Salesforce
- Claims analysis
- Damage assessment
- Settlement negotiation
- Insurance policy knowledge
- Customer relationship management
- Conflict resolution
- Process improvement
- Effective communication
- Detail orientation
- Problem solving
- Time management
- Decision making
Certification
I-CAR Certification, I-Car Platinum.
Timeline
Claims Adjuster
Progressive
04.2024 - 07.2025
Service Advisor
Caliber Collision
10.2021 - 01.2024
Production Manager
CarStar AutoPark Collision
01.2017 - 05.2021
Estimator/Owner
American Collision of Ramona
11.2012 - 07.2016
High school diploma -
Canyon Crest Academy