Alexander Stratton
Paducah
Summary
Multifaceted operations and administration leader with a proven track record of managing people, streamlining logistics, and solving complex problems across event production, corporate administration, and technical services. Experienced in cross-functional collaboration, budget tracking, workflow automation, and driving measurable improvements through strategic planning and compliance oversight. Known for leading high-performing teams, improving workflow efficiency, and recovering significant financial losses through detail-oriented analysis.
Operations professional with track record of optimizing processes and enhancing productivity in dynamic environments. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, bringing expertise in project management and process improvement.
Knowledgeable with proven background in leading operational teams to streamline processes and enhance efficiency. Successfully implemented initiatives that improved workflow and resource management. Demonstrated leadership and strategic thinking in driving team performance and operational excellence.
Overview
4
4
years of professional experience
Work History
Operations Lead – Events & Logistics
McCracken County Expo and Convention Center
08.2024 - Current
- Led cross-functional crews in the setup, execution, and teardown of over 100 public and private events annually.
- Coordinated schedules, logistics, and technical requirements across departments.
- Provided technical support for live events, ensuring AV readiness and reducing downtime by 30%.
- Recognized for ensuring smooth day-of-event operations through proactive problem-solving and hands-on leadership.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Supervisor: Kevin Kotz
Quality Assurance Administrator
FedEx
02.2024 - Current
- Monitored operational compliance and resolved customer-related issues, contributing to a 15% increase in customer satisfaction scores.
- Identified service disruptions and worked with teams to correct process gaps.
- Played a key role in improving customer satisfaction through fast issue resolution and policy adherence.
- Managed administrative tasks related to reporting, communication, and quality audits.
- Played an integral role in successful audits by maintaining detailed records of all Quality Assurance activities to demonstrate compliance with industry regulations and standards.
- Supervisor: Bill Chamberlain
Lead AV Technician & Production Support
Peak Visual Audio
05.2023 - 01.2024
- Directed AV setup and execution for over 150 live productions and corporate events per year.
- Operated and maintained sound boards, lighting systems, projectors, and video equipment.
- Oversaw AV teams of up to 6 technicians and trained 10+ junior staff on safety and performance standards.
- Ensured each venue was production-ready with properly tested and optimized systems.
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
- Supervisor: Brandon Armbruster
Accounting & Insurance Recovery Assistant
Four Rivers Behavioral Health
10.2021 - 05.2023
- Identified and escalated a critical billing system bug that prevented $250,000 in insurance claims from processing, resulting in full fund recovery.
- Collaborated with leadership to resolve the issue and recover lost funds, strengthening internal controls.
- Performed reconciliations, bank deposits, and data entry in accounting software (QuickBooks, Sage).
- Supported the finance department with reporting and inter-company ledger reviews.
- Collaborated with various groups to troubleshoot and resolve build and deployment issues.
- Developed, implemented, and operated network system infrastructure and procedures.
- Supervisor: Kirt Langston
Office Manager
Mayfield Animal Shelter
06.2021 - 10.2023
- Managed daily operations for a staff of 5+, including scheduling, payroll, and front desk operations, improving task turnaround by 25%.
- Created and implemented office procedures that improved efficiency and communication.
- Handled all client and vendor communications, mail routing, and records management.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supervisor: [Board of directors]
Education
Bachelor of Arts - Music Business
Murray State University
Murray, KY05-2021
Bachelor of Science - Business Administration
Murray State University
Murray, KY05-2021
Skills
- Team Leadership & Supervision, Operations & Logistics Coordination, Office & Facility Management, Process Improvement & QA, AV Production & Technical Direction, Event Planning & Setup Execution, Financial Systems Support, Cross-Functional Communication, Process Optimization, Workflow Automation, Resource Allocation, Budget Tracking and Cost Control, Inventory and Asset Management, Customer Experience Enhancement, Key Performance Indicators (KPIs), Strategic Planning, Compliance and Regulatory Oversight
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
Timeline
Operations Lead – Events & Logistics
McCracken County Expo and Convention Center
08.2024 - Current
Quality Assurance Administrator
FedEx
02.2024 - Current
Lead AV Technician & Production Support
Peak Visual Audio
05.2023 - 01.2024
Accounting & Insurance Recovery Assistant
Four Rivers Behavioral Health
10.2021 - 05.2023
Office Manager
Mayfield Animal Shelter
06.2021 - 10.2023
Bachelor of Arts - Music Business
Murray State University
Bachelor of Science - Business Administration
Murray State University
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