Alexandra McKinzie
Marion
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Tri- Rivers Healthcare
Marion
05.2023 - Current
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained daily calendars and set appointments with clients.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Monitored reception area to provide a consistently safe, hazard-free environment for customers.
Medical Assistant
Tri- Rivers Healthcare
Marion
05.2023 - Current
- Registered new patients into the practice management software program, accurately entering demographic information.
- Prepared laboratory specimens for analysis and organized lab results for physician review.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Monitored vital signs, obtained chief complaint, assisted with procedures and administered injections per physician order.
Restaurant Waiter
Marion Pit Bar-b-q
Marion
10.2022 - 10.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Calculated charges, issued table checks, and collected payments from customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Waitress
Gameday Pizza and Wings
Marion
11.2021 - 10.2022
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Processed payments accurately using cash registers or POS systems.
- Presented food and beverages to guests at tables.
- Answered questions about menu items, ingredients, and pricing.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Developed positive relationships with regular customers through friendly conversation.
Waitress Supervisor
The front porch
Marion
05.2021 - 10.2022
- Managed staff payroll activities, including time-off requests, attendance tracking, overtime approval.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Resolved customer complaints in a timely manner with professionalism.
Waitress Supervisor
Gameday pizza and wings
Marion
05.2021 - 10.2022
- Managed staff payroll activities including time-off requests, and attendance tracking.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Resolved customer complaints in a timely manner with professionalism.
Waitress
The Front Porch Media Network
Marion
06.2018 - 10.2022
- Explained menu items, describing ingredients and cooking methods upon request.
- Filled condiments and napkin containers during slack periods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Processed payments accurately using cash registers or POS systems.
House Cleaner
KSG Properties
Cadiz
11.2018 - 08.2021
- Cleaned after renters for this vacation rental.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Swept and damp-mopped private stairways and hallways.
- Emptied wastebaskets and replaced liners.
- Inspected furniture for damage or stains in between guest stays.
- Cleaned homes following specific and detailed protocols and requests.
- Returned rooms to occupant-ready status to satisfy future guests.
Education
High School Diploma -
Crittenden County High School
Marion, KY05-2021
Skills
- Customer service
- Multi-line telephone systems
- Appointment scheduling
- Payment processing
- Data entry
- Medical terminology
- Time management
- Office organization
- Team collaboration
- Professional communication
- Attention to detail
- Health and safety compliance
- Punctual and reliable
- Initiative-taking
- Personal Organization
Certification
- BLS certification
- Certified Nursing Assistant
Timeline
Receptionist
Tri- Rivers Healthcare
05.2023 - Current
Medical Assistant
Tri- Rivers Healthcare
05.2023 - Current
Restaurant Waiter
Marion Pit Bar-b-q
10.2022 - 10.2024
Waitress
Gameday Pizza and Wings
11.2021 - 10.2022
Waitress Supervisor
The front porch
05.2021 - 10.2022
Waitress Supervisor
Gameday pizza and wings
05.2021 - 10.2022
House Cleaner
KSG Properties
11.2018 - 08.2021
Waitress
The Front Porch Media Network
06.2018 - 10.2022
High School Diploma -
Crittenden County High School
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