Alexandria Rose
Richmond
Summary
I am currently a Senior at Eastern Kentucky University studying Psychology, and have been studying the subject, and have had it as my major, for the entire time I have been in college. I have dabbled in concentrations in almost all of the selections here at Eastern Kentucky University within my major, and possess a good amount of knowledge in several of those areas: such as cognitive psychology and behavioral. My time at Eastern Kentucky University has fueled my interested in the psychiatric field, helping others with their mental well-being, and has honed my skills in mental-health related work.
As for work experience, I come to you with three years of retail experience, along with experience teaching dance as well to children, and hosting/restaurant-work. In these jobs I have developed great skill in communication, collaboration, behavioral management, and patience.
Overview
8
8
years of professional experience
Work History
Sales Associate
Belk
03.2023 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
Sales Associate
T.J. Maxx
06.2022 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and supervised new employees to use selling strategies and apply best practices.
Dance Instructor
Nu Revolution Dance Studio
01.2022 - 05.2022
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
Assistant Dance Teacher
Tammy Jo's Studio
06.2016 - 05.2021
- Managed classroom behavior effectively, maintaining a positive learning environment for all students.
- Served as a role model for young dancers, demonstrating passion for the art form as well as strong work ethic and discipline.
- Developed strong relationships with students and parents, maintaining open communication regarding progress and areas for improvement.
- Used age-appropriate vocabulary and music to teach class, keeping positive, enthusiastic attitude.
Host
Kentucky Hall Of Fame Cafe
09.2020 - 03.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
High School Diploma -
Raceland Worthington High School
Currently a student -
Eastern Kentucky University
Skills
- Special needs accommodation
- Parent Communication
- Patience and Empathy
- Teamwork and Collaboration
- Relationship Building
- Clear Communication
- Customer Service
- Multitasking proficiency
- Effective Time Management
- Time Management
- Problem-solving skills
Awards
Kentucky Governor's Scholar Program 2020
References
- Samantha Matthews Orihuela, LifeWorks Positive Behavior Support Specialist, (270)256-2002
- Dusty Walker, Belk Human Resource Manager, (859)444-2718
- Lynoda Howell, Rapid Response Social Worker, (859)893-9331
Timeline
Sales Associate
Belk
03.2023 - Current
Sales Associate
T.J. Maxx
06.2022 - 02.2023
Dance Instructor
Nu Revolution Dance Studio
01.2022 - 05.2022
Host
Kentucky Hall Of Fame Cafe
09.2020 - 03.2021
Assistant Dance Teacher
Tammy Jo's Studio
06.2016 - 05.2021
High School Diploma -
Raceland Worthington High School
Currently a student -
Eastern Kentucky University
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