Alexandria Shadrix
Paducah
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Driven Customer Support Representative with over 12 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
15
15
years of professional experience
Work History
Scheduling Coordinator
Charleston Orthodontics
10.2017 - 09.2024
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
Customer Support Representative
QS1 Data Systems
02.2017 - 05.2017
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone.
Administrative Assistant
Fletcher Installation Services
08.2015 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Transcriptionist
Celigent Diagnostics
04.2009 - 10.2012
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Used headsets and transcribing software to take dictation of medical documents.
- Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
- Completed transcription of gross and final diagnosis for medical reports.
Education
High School Diploma -
Riverside High School
Greer, SCBusiness Administration
Spartanburg Community College
SpartanburgSkills
- Customer support expertise
- Timely production coordination
- Customer service optimization
- Reception area coordination
- Advanced typing skills
- Quickbooks
- Customer service excellence
- Conflict resolution skills
- Clear and concise communication
Timeline
Scheduling Coordinator
Charleston Orthodontics
10.2017 - 09.2024
Customer Support Representative
QS1 Data Systems
02.2017 - 05.2017
Administrative Assistant
Fletcher Installation Services
08.2015 - 05.2017
Transcriptionist
Celigent Diagnostics
04.2009 - 10.2012
High School Diploma -
Riverside High School
Business Administration
Spartanburg Community College
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