Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexea Julian

Williamstown

Summary

Customer-focused professional skilled in enhancing satisfaction and loyalty through effective complaint resolution. Demonstrates strong problem-solving and communication abilities, driving operational efficiency and positive customer experiences. Experienced in team coordination and conflict resolution, delivering impactful results in customer service.

Overview

6
6
years of professional experience

Work History

FOH Senior Team Member

Chick-fil-A
Florence
01.2021 - Current
  • Resolved customer complaints promptly, enhancing brand reputation and customer satisfaction.
  • Developed strategies to improve customer service experience, leading to increased customer loyalty.
  • Delegated tasks and responsibilities effectively to diverse staff members.
  • Ensured compliance with health regulations and maintained cleanliness in food preparation areas to promote safe dining environment.

Daycare Floater

Bluegrass Childcare
Richmond
01.2024 - 12.2024
  • Engaged children in educational games to foster learning and development.
  • Supervised children during activities, promoting safety and support.
  • Coordinated daily routines, ensuring smooth transitions during meal times and nap schedules.
  • Communicated effectively with parents regarding children's progress and needs.
  • Maintained cleanliness and organization of play areas and classrooms, fostering a positive learning environment.
  • Organized diverse activities such as games, arts and crafts, storytelling, and singing.
  • Provided emotional support for anxious or homesick children separated from families.
  • Observed individual needs of each child to deliver tailored care.

Education

High School Diploma -

Williamstown High School
Williamstown, KY
05-2023

Some College (No Degree) - Nursing

Eastern Kentucky University
Richmond, KY

Skills

  • Compliance management
  • Customer service
  • Customer relationship management
  • Task management
  • Activity organization
  • Team leadership
  • Conflict resolution

Timeline

Daycare Floater

Bluegrass Childcare
01.2024 - 12.2024

FOH Senior Team Member

Chick-fil-A
01.2021 - Current

High School Diploma -

Williamstown High School

Some College (No Degree) - Nursing

Eastern Kentucky University
Alexea Julian