Alexia Cotton
Manchester
Summary
Dedicated, detail-oriented and compassionate healthcare professional with strong skills in patient care coordination. Proven ability to foster team collaboration and provide emotional support, contributing to safe and compliant patient care environments while ensuring HIPAA compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pre-Registration
AdventHealth
Manchester
10.2020 - Current
- Coordinated with healthcare providers to ensure optimal patient care.
- Streamlined pre-registration processes for incoming patients to enhance patient flow.
- Verified insurance information and ensured billing accuracy to facilitate seamless patient experiences.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Managed inventory levels by receiving, storing and distributing according to established policies and procedures.
- Monitored expiration dates on medical supplies to ensure safety and compliance.
- Maintained cleanliness and safety protocols to uphold a safe and organized patient environment.
- Communicated effectively with patients to provide emotional support.
Bank Teller
First National Bank of Manchester
Manchester
11.2016 - 10.2020
- Processed customer transactions accurately and efficiently at First National Bank.
- Assisted customers with account inquiries and service requests daily.
- Managed cash drawer and adhered to cash handling procedures, ensuring accuracy and compliance.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Conducted regular audits of cash and checks for accuracy and compliance.
- Resolved customer complaints promptly, contributing to a high level of customer satisfaction.
- Trained new tellers on operational procedures and customer service standards, enhancing team competency.
- Maintained confidentiality of bank records, transactions and customer information.
- Collaborated with team members to maintain a positive work environment.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Built and maintained client relationships through quality, personalized interactions.
- Facilitated communication between bank branches to share best practices.
Education
High School Diploma -
Clay County High School
Manchester KY06-2016
Some College (No Degree) - Surgical Technology
Somerset Community College
Somerset, KYSkills
- Patient care coordination
- HIPAA compliance
- Customer relationship management
- Inventory management
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Able to work under pressure
- Dependable
- Emotional intelligence
- Hometown focused; wanting to stay in community to help enhance and provide medical services to our local residents
Certification
CPR
Timeline
Pre-Registration
AdventHealth
10.2020 - Current
Bank Teller
First National Bank of Manchester
11.2016 - 10.2020
High School Diploma -
Clay County High School
Some College (No Degree) - Surgical Technology
Somerset Community College