Alexia Robinson
Gray
Summary
Dynamic customer service professional with a proven track record at Senture LLC, excelling in problem resolution and active listening. Skilled in data entry and documentation, I enhance customer satisfaction through effective communication and critical thinking. Recognized for maintaining professionalism under pressure while fostering team collaboration to improve service delivery.
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Senture LLC
10.2017 - 08.2018
- Assisted customers with inquiries and provided product information to enhance satisfaction.
- Resolved customer complaints promptly, ensuring a positive experience and retention.
- Documented customer interactions accurately in the CRM system for efficient follow-up.
- Collaborated with team members to streamline processes and improve service delivery.
- Learned company policies and procedures to accurately address customer concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Patient Sitter
Home Helpers
05.2017 - 07.2018
- Monitored patient comfort and safety, responding promptly to needs and concerns.
- Assisted nursing staff with daily activities, ensuring smooth patient care processes.
- Maintained a clean and organized environment, promoting hygiene standards in patient areas.
- Documented patient observations accurately, facilitating effective communication with healthcare team.
- Followed established protocols for infection control, contributing to a safe healthcare setting.
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
Team Member
Sally Beauty Supply
01.2016 - 05.2017
- Assisted in daily operations, ensuring smooth workflow and timely completion of tasks.
- Collaborated with team members to maintain high standards of customer service and satisfaction.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Trained new staff on operational procedures and company policies to enhance team performance.
- Learned all required tasks quickly to maximize performance.
Crew Trainer
McDonald's
08.2015 - 01.2017
- Implemented efficient workflow processes to enhance service speed and accuracy.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Trained new crew members on operational procedures and customer service standards.
Education
Associate of Applied Science - Health Sciences
Somerset Community College
Somerset, KY05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Documentation
Certification
- CMC - Certified Medical Coder
- Certified Medical Unit Coordinator
- Certified Medical Receptionist
- Certified Medical Transcription/Scribe
Timeline
Customer Service Representative
Senture LLC
10.2017 - 08.2018
Patient Sitter
Home Helpers
05.2017 - 07.2018
Team Member
Sally Beauty Supply
01.2016 - 05.2017
Crew Trainer
McDonald's
08.2015 - 01.2017
Associate of Applied Science - Health Sciences
Somerset Community College
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