Alexis Burt
Frankfort
Summary
Dedicated hospitality professional with 5+ years of experience in front desk operations, administrative support, and customer service. Expertise in guest relations, data entry, and cash handling, complemented by strong proficiency in Microsoft Office. Proven ability to maintain clean environments and deliver outstanding service in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Breakfast Attendant/Hotel Housekeeper
Springhill Suites By Marriott
Frankfort
05.2026 - Current
- Assisted guests with dietary needs and preferences during breakfast service.
- Prepared and arranged breakfast items for guest satisfaction.
- Replenished food items on the buffet line in a timely manner.
- Maintained cleanliness and organization of dining area and kitchen.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
Front Desk Receptionist
Holiday Inn Express & Suites
Frankfort
02.2026 - 05.2026
- Managed guest check-in/check-out and reservations to ensure a smooth onboarding experience.
- Provided customer service by answering phones and resolving guest concerns, enhancing overall guest satisfaction.
- Provided customer service by answering phones and addressing guest concerns in a timely manner.
- Managed reservations using hotel management software for efficient guest services.
- Coordinated with housekeeping to ensure timely room availability, facilitating seamless guest arrival.
Real ID Specialist
Kentucky Transportation Cabinet
07.2025 - 09.2025
- Processed identification applications and verified documents to ensure compliance with state regulations while providing customer support.
- Guided customers in understanding DMV services and requirements to enhance their experience.
- Managed appointment scheduling to optimize customer flow and service delivery.
- Updated and maintained accurate customer records in the DMV database promptly.
- Managed cash transactions and processed payments to ensure secure service delivery.
Lead Store Associate
Dollar General
08.2023 - 08.2025
- Supervised store operations, managed cash transactions, organized inventory, and assisted customers to ensure smooth daily operations.
- Assisted customers with inquiries and provided excellent service throughout the store.
- Trained new associates on store procedures and customer service best practices to improve team effectiveness.
- Resolved customer complaints promptly to improve customer satisfaction and enhance overall shopping experience.
- Stocked shelves with incoming shipments in an organized fashion.
Housing Specialist
Nan McKay & Associates
06.2023 - 07.2024
- Processed applications and verified eligibility, ensuring clients received timely administrative and customer support.
- Guided clients in navigating housing programs and understanding eligibility requirements to enhance access to assistance.
- Conducted intake interviews to collect essential information for housing assistance applications, facilitating efficient processing.
- Processed applications, verified eligibility, and provided administrative and customer support.
Maintenance Worker
Adecco
08.2022 - 04.2023
- Performed routine maintenance on equipment and facilities to ensure optimal functionality.
- Executed cleaning and maintenance tasks in commercial settings to ensure safe and welcoming environments.
- Inspected work areas for safety hazards and reported issues promptly to management.
- Assisted in the setup and teardown of workstations for various projects and events.
Assembler
The Recon Group
01.2022 - 01.2023
- Assembled components according to specifications and assembly instructions.
- Operated hand tools and machinery to complete assembly tasks efficiently.
- Inspected products for quality and adherence to safety standards.
- Tested electronic devices and performed quality checks to ensure compliance with specifications.
Call Center Representative
Kentucky Transportation Cabinet
09.2021 - 03.2022
- Managed high call volumes while maintaining professional communication standards.
- Managed inbound calls, delivered accurate information, and recorded data in systems.
- Assisted customers with transportation inquiries and service requests.
- Documented customer interactions in the case management system accurately.
Manager in Training
Jimmy John's
01.2017 - 12.2017
- Trained team members on customer service best practices and operational procedures.
- Supervised shifts and trained staff to ensure high-quality customer service.
- Managed inventory levels and assisted with product ordering and delivery scheduling.
- Supported daily operations by preparing food items according to company standards.
Education
High School Diploma -
Franklin County High School
Skills
- Food preparation
- Buffet management
- Cleanliness management
- Customer Service
- Guest relations
- Front Desk Operations
- Cash Handling
- Inventory Management
- Data Entry
- Administrative Support
- Microsoft Office
- Phone Systems
- Time Management
- Problem Solving
- Team Leadership
- Attention to detail
- Attention to detail
Availability
- Monday-Friday 5am-4pm
- Saturdays 9am-2pm (August & September off due to daughters sports schedule)
- Sundays unavailable due to church commitment
Timeline
Breakfast Attendant/Hotel Housekeeper
Springhill Suites By Marriott
05.2026 - Current
Front Desk Receptionist
Holiday Inn Express & Suites
02.2026 - 05.2026
Real ID Specialist
Kentucky Transportation Cabinet
07.2025 - 09.2025
Lead Store Associate
Dollar General
08.2023 - 08.2025
Housing Specialist
Nan McKay & Associates
06.2023 - 07.2024
Maintenance Worker
Adecco
08.2022 - 04.2023
Assembler
The Recon Group
01.2022 - 01.2023
Call Center Representative
Kentucky Transportation Cabinet
09.2021 - 03.2022
Manager in Training
Jimmy John's
01.2017 - 12.2017
High School Diploma -
Franklin County High School