Alexis Lay
Middlesboro
Summary
Consistently delivers high-quality work through a strong commitment to excellence and punctuality. Demonstrates effective time management skills, ensuring timely completion of tasks. Fosters a positive team environment by actively promoting collaboration and boosting morale among colleagues. Committed to contributing to the overall success of the team and organization.
Overview
4
4
years of professional experience
Work History
Omni/Ops Team Lead
Belk
Middlesboro
08.2024 - Current
- Ensured efficient and productive pace for order picking operations.
- Maintained up-to-date inventory of fulfillment stock.
- Executed opening and closing procedures with lead responsibilities..
- Coordinated daily tasks to optimize workflow among team members.
- Delegated responsibilities to enhance group productivity and effectiveness.
- Monitored team performance to identify improvement areas and provide support.
- Maintained communication with upper management regarding team progress and challenges.
- Assisted in training new staff on company policies and procedures.
- Collaborated with the manager to set and track achievable team goals.
- Identified process improvement opportunities and implemented necessary changes.
Support/Sales Associate
Belk
Middlesboro
07.2023 - 08.2024
- Facilitated timely delivery of Ship-to-Home orders to meet customer expectations.
- Delivered exceptional customer service through effective communication and engagement.
- Executed cashier duties, including payment processing and issuing accurate receipts.
- Offered personalized product recommendations to drive purchasing decisions.
- Maintained organized merchandise displays to optimize shopping experience.
- Processed transactions accurately using point-of-sale systems and managed cash effectively.
- Collaborated with team members to streamline store operations and manage inventory.
- Resolved customer inquiries and complaints, fostering positive relationships.
- Participated in store promotions and events to boost customer engagement and sales.
- Assisted customers in locating products, answering questions, and offering advice.
Assistant Teacher
Smart Start Early Learning Academy
Middlesboro
05.2022 - 06.2023
- Supervised children during indoor and outdoor activities to ensure safety and engagement.
- Maintained clean, organized classroom environment to foster effective learning.
- Prepared and served breakfast, lunch, and snacks daily for children ages six weeks to five years.
- Assisted lead teacher in developing lesson plans and classroom activities tailored to student needs.
- Identified parents at pick-up to facilitate safe transitions.
- Communicated regularly with parents regarding student progress and classroom events.
- Implemented behavior management strategies to encourage positive interactions among students.
- Provided personalized attention and care to support individual student needs.
Student Support Specialist
Cumberland River Behavioral Health
Pineville
02.2022 - 05.2022
- Supported assigned Family Resource Youth Resource Center while maintaining positive school relations.
- Conducted home visits for effective student outreach.
- Submitted timesheets and travel vouchers punctually.
- Ensured confidentiality in all client interactions.
- Assisted clients in accessing mental health resources and services.
- Facilitated communication among teachers, parents, administrators, and students.
- Reported behaviors needing clinical treatment or intervention to appropriate parties.
Sales Associate
Belk
Middlesboro
09.2021 - 02.2022
- Educated customers on promotions, sales, and loyalty programs to enhance engagement.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to meet daily sales targets and objectives.
- Operated point-of-sale system efficiently during peak shopping hours.
- Processed returns and exchanges according to store policies.
- Assisted customers in product selection while providing exceptional service.
- Guided customers in locating products and offered relevant advice.
Education
High School Diploma -
Bell County High School
Pineville, KY05-2019
Skills
- Order fulfillment and logistics
- Team leadership and training
- Customer service and support
- Childcare and serving experience
- Effective communication skills
- Performance monitoring and evaluation
- Problem solving strategies
- Time management techniques
- Collaborative teamwork dynamics
- Attention to detail
- Conflict resolution skills
References
References available upon request.
Timeline
Omni/Ops Team Lead
Belk
08.2024 - Current
Support/Sales Associate
Belk
07.2023 - 08.2024
Assistant Teacher
Smart Start Early Learning Academy
05.2022 - 06.2023
Student Support Specialist
Cumberland River Behavioral Health
02.2022 - 05.2022
Sales Associate
Belk
09.2021 - 02.2022
High School Diploma -
Bell County High School
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