Alexus Gatewood
Bowling Green
Summary
Detail-oriented professional with a strong track record in customer service and production. Proven expertise in quality assurance, problem resolution, and collaboration, ensuring high standards and customer satisfaction in dynamic environments.
Overview
8
8
years of professional experience
Work History
Production Worker
Lutrell Staffing
Bowling Green
04.2026 - Current
- Inspect finished products for quality assurance standards.
- Identify and remove defective parts from production line to maintain quality standards.
- Operate machinery to assemble products efficiently.
- Load and unload materials for production processes.
- Move items between machines and conveyors to support seamless production workflow.
- Collaborate with team members to achieve production targets.
Delivery
Driver
Bowling Green
08.2025 - 04.2026
- Deliver packages to various locations, ensuring timely and careful handling to meet customer expectations.
- Maintain detailed delivery logs and records for all routes, supporting operational accuracy and accountability.
- Communicate with customers about delivery schedules and updates, fostering positive relationships and enhancing satisfaction.
- Resolve customer inquiries and issues to enhance service satisfaction levels.
Production
Randstad Staffing
12.2024 - 08.2025
- Monitor all stages of production for quality assurance purposes ensuring any issues were addressed immediately before further production continued.
- Following recipes and schedules to ensure quality products
- Maintain accurate production records and logs to support compliance and traceability.
- Ensure efficient equipment operation to maintain production flow.
Environmental Service Department
The Medical Center
05.2024 - 12.2024
- Implement hospital policies ensuring safety and cleanliness for patients and staff, contributing to a healthier environment.
- Maintain dust-free environment for equipment and fixtures through regular cleaning and use of appropriate supplies, enhancing overall facility hygiene.
- Execute sweeping, mopping, scrubbing, and vacuuming of patient area floors, upholding cleanliness and hygiene standards.
Production
Bowling Green Metal forming
04.2023 - 07.2023
- Inspect products and maintain machinery to enhance production efficiency and uphold safety standards.
- Maintain operational efficiency through scheduled machine checks
- Maintain adherence to established production protocols
- Assess received materials to verify compliance with quality standards.
- Evaluate workplace conditions to promote a hazard-free environment
Customer Service Rep
Shop HQ
03.2018 - 02.2023
- Enhance customer satisfaction by resolving issues with expertise and a friendly approach.
- Delivered exceptional customer service by addressing order concerns and facilitating order placements.
- Guide customers in product selection and managed ordering, billing, returns, exchanges, and technical support.
- Track orders from start to finish to ensure timely delivery of goods and services.
- Process returns and exchanges according to company policies.
- Answer customer inquiries and provide accurate information regarding products and services.
Education
The Medical Institute of Kentucky
09-2021
Southcentral Kentucky Community and Technical College
Bowling Green, KY12-2015
High School Diploma -
Bowling Green High School
05-2013
Skills
- Machine operation
- Product inspection
- Quality assurance
- Attention to detail
- Time management
- Problem solving
- Teamwork and collaboration
- Efficient communication
Timeline
Production Worker
Lutrell Staffing
04.2026 - Current
Delivery
Driver
08.2025 - 04.2026
Production
Randstad Staffing
12.2024 - 08.2025
Environmental Service Department
The Medical Center
05.2024 - 12.2024
Production
Bowling Green Metal forming
04.2023 - 07.2023
Customer Service Rep
Shop HQ
03.2018 - 02.2023
The Medical Institute of Kentucky
Southcentral Kentucky Community and Technical College
High School Diploma -
Bowling Green High School