Dynamic bartender with a strong commitment to responsible alcohol service and guest safety. Known for effective communication and resolving customer complaints, ensuring a positive experience in high-volume environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Big pictures Ventures ,LLC
Lexington
10.2022 - Current
Enforced responsible alcohol service guidelines, enhancing guest safety and experience.
Managed cash drawer, ensuring accurate financial transactions at shift end.
Processed payments accurately and efficiently with POS system.
Resolved customer complaints professionally, improving guest satisfaction and loyalty.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Engaged with customers to provide excellent service and recommendations.
Seasonal Worker
Keenland
Lexington
04.2016 - Current
Resolved customer inquiries and provided timely assistance to enhance satisfaction.
Adhered to safety protocols while performing job duties consistently.
Collaborated with staff to address customer needs and improve service delivery.
Tracked stock levels and alerted management to low inventory to ensure availability.
Participated in training sessions to enhance operational knowledge and skills.
Server/Bartender Trainer
BHG
Lexington
01.2017 - 12.2022
Managed food and beverage orders during peak hours, ensuring timely service.
Trained new servers on menu items and service standards, enhancing team knowledge.
Delivered exceptional service to high volume of daily customers, contributing to positive dining experiences.
Operated POS terminals to input orders, split bills, and calculate totals.
Medical Assistant
Lexington Urgent Care
Lexington
05.2015 - 05.2016
Assisted healthcare providers with patient examinations and procedures.
Assisted physicians with patient care by taking vital signs and histories, preparing patients for examinations to facilitate effective treatment.
Administered vaccinations and collected laboratory samples accurately.
Maintained comprehensive patient records in electronic health systems to ensure accurate and timely information access.
Streamlined patient check-in and registration processes to enhance patient flow.
Scheduled appointments and followed up with patients.