Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
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ALICIA HURSTON

Union

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

5
5
years of professional experience

Work History

Remote Receptionist

Melone Hatley Family Law Firm
03.2025 - Current
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new employees, and helped train and explain job role.

Business Administrator

Lighthouse Full Gospel
05.2020 - Current
  • Tracked company assets, maintaining records of purchases, vendor services and disposals.
  • Used Microsoft excel for weekly bookkeeping of tithes, deposits, and bills.
  • Answered all incoming calls and directed to correct person.
  • Office Supply and ordering
  • Scheduled meetings and set up weekly calendar for Pastor.
  • Lead business meetings with detailed reports of all financials.

Office Assistant

USA-1 Self Storage and UHaul
07.2023 - 03.2025
  • Organized and maintained office files for easy retrieval.
  • Answered phone calls and directed them to appropriate personnel.
  • Managed inventory of office supplies and placed orders when needed.
  • Sorted and distributed incoming mail to office staff.
  • Checked in/checked out UHaul trucks, and trailers.
  • Operated office equipment, such as printers, scanners, and fax machines.
  • Maintained daily reports of storage units, called customers for payment collections, and rented available storage units to customer.
  • Maintained accurate filing systems for both physical and digital files.

Front Desk Associate

Hampton Inn
11.2022 - 03.2025
  • Maintained data security and confidentiality to safeguard personal information shared at check-in and check-out.
  • Liaised with security, housekeeping or valet services to resolve customer issues.
  • Supported strict property security, monitoring visitors and restricting access.
  • Educated guests about area attractions, top restaurants, and available services.
  • Oversaw daily check-ins, managed expectations and offered tips to improve stays.
  • Answered phones, recorded messages and transferred calls to designated staff.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.

Education

Graduate -

Simon Kenton High School
05.2002

Skills

  • Meeting planning
  • Clerical Support
  • Office Administration
  • Supply Management
  • Calendar Management
  • Scheduling Appointments
  • Strong Problem Solver
  • Data Entry
  • Scheduling
  • Call handling
  • Bookkeeping
  • Customer Service
  • Multitasking Abilities
  • File Organization
  • Telephone skills
  • Customer/Client relations

Timeline

Remote Receptionist

Melone Hatley Family Law Firm
03.2025 - Current

Office Assistant

USA-1 Self Storage and UHaul
07.2023 - 03.2025

Front Desk Associate

Hampton Inn
11.2022 - 03.2025

Business Administrator

Lighthouse Full Gospel
05.2020 - Current

Graduate -

Simon Kenton High School

Hobbies and Interests

Worship team leader, Outreach Director, Children Church teacher, Activities Director

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ALICIA HURSTON